My mint 01 s2000 with 28k miles was denied goodwill consideration today for the clutch buzz TSB. I plan on mailing a paper letter to American Honda expressing my dissatisfaction but I was curious to know what kind of things go into goodwill decision? Anyone have any ideas? Has anyone had luck with goodwill on a TSB that old (from 00 or 01)?

 

Are you the only owner? Or second+? Are you positive it hasn't been serviced with that TSB before? If you JUST purchased the vehicle recently, you could argue you were ignorant about the TSB/the buzz issue as a new owner. But if you've been hanging on to the car for a while, that may be a harder argument. And not to be a dick, but are we actually shocked a dealership didn't absorb labor and parts on an 11 year old car?

FYI/AFAIK: The 'fix' never fixed the problem, just made it a little more tolerable before it returned again. Unless I've heard wrong.

 

I'm the second owner. Am I shocked? No. But I would have expected that a pristine 01 with only 28k on the odometer would be considered. It's not the dealership that absorbs any costs...America Honda pays out a portion to them for the service.

But yeah...I think they made an inadequate part which was revised with something better for all remaining S2000s. I don't think quality and customer care have an expiration date

 

It was only a tsb not a recall. I wouldn't waste time personally writing them letters. I mean it is 11 years old now.. Especially since you are the second owner I'd just go ahead and get a new clutch disc and have it installed. Or get an exhaust and you won't hear the buzz anymore haha. It doesn't negatively affect anything besides sound.

 

Eh yeah I know...did plenty of research on the topic. Buddy of mine got an accord completely repainted after 6-7 years of ownership after the dealer refused by writing American Honda a letter quoting multiple years of Honda ownership. Not a huge deal to me but hey, for the cost of postage it's worth a shot.

I've had 6 vehicles that were regularly serviced at the same Honda dealership for regular maintenance which I'm going to mention in the letter, plus I know a retired Honda district rep who suggested that I do this. We shall see

 

You want goodwill on a car that's what, 8 years out of warranty?

One factor that goes into it if it's a close call is: how much money has the service department made off you. If you're a cash cow to the service department, they'll advocate harder for you than if you haven't paid them much over the years.

 

A few months back, the power steering on my 2005 Ody started to whine again. My 7 yr, 100K Hondacare had expired and I was about 10K over in miles. Honda has sent out a bulletin to extend coverage on this issue to 100K. I contacted my dealer service writer who contacted the local Honda district rep and my warranty request was denied. Since I had gone thru 3 units (including the original), I contacted Corporate in Torrance, CA and expressed my disappointment. I told the Customer Service person that I didn't expect a lifetime warranty but something was not right here. He told me that the local district rep has the ultimate say. I mentioned to him that I have owned Hondas for 35 years and went on to start listing the 3 Hondas that I currently own. While in the process of telling him this, he replied "I know" your history with Honda. Anyway, to make a long story short, the local district rep approved the repair a few days later. I will attribute this to not only my persistence, but to my loyal Honda history and the great relationship that I have with one particular service writer at the dealer. On a final note, and this is VERY important, my service writer suggested that I pay for a nominal amount of the repair (say $25, as I recall). His logic was that if I take the repair probono, the warranty would be 90 days (or maybe 1 year..can't recall) but if I paid a portion for the rebuilt pump, the warranty is extended to 3 yrs/36K miles. Good luck!

 

+1.
You're driving an 01.

How long have you owned it?

And clutch buzz. Really.

 

 

i must be the only one that never was really bothered by the clutch buzz...i hate the wind noise more