What factors determine goodwill consideration from Honda?
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After posting that almost a year ago, I decided not to write a letter. A few months ago, I had to drive the S2K to work because my DD RSX had some hydraulic issues. After a week of driving it, I couldn't take the clutch buzz. I wrote a letter to American Honda and three weeks later, they present an offer to replace the clutch for $595 which is less than half of the price I was quoted last year.
Say what you want, call me what you will but the bottom line is that im getting it fixed for cheaper than i otherwise would. Hopefully someone in a similar situation will read this and benefit from it. You never know what you can get until you ask
Say what you want, call me what you will but the bottom line is that im getting it fixed for cheaper than i otherwise would. Hopefully someone in a similar situation will read this and benefit from it. You never know what you can get until you ask
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thats not entirely true. yes American Honda eats the cost. but then those are passed on to the dealer and the consumer through increasing prices.
but really the only one that suffers is the mechanic. see wen American Honda pays for warrenty or any type of work is at a reduced rate, or a reduced hour. say it should take 4 hours, they push them to do it in 3. or they reduce the rate entirely, which leads to an unhappy worker. or rushed work. at least thats how it is or use to be at Jeep. think about it, would you want to do your job for a reduced rate? or would you want to have to rush through things in order to meet a deadline that was already shortened?
im not saying that i wouldnt have tried for the same issue, but then again you arent the originial owner, so its kinda buyer beware. and i dont think that it was a certified used car. so i understand honda outlook on it, known issue or not.
but i also would have tried the same route that you did.....My point, is that really its not just Aerican Honda who eats it.
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A few months back, the power steering on my 2005 Ody started to whine again. My 7 yr, 100K Hondacare had expired and I was about 10K over in miles. Honda has sent out a bulletin to extend coverage on this issue to 100K. I contacted my dealer service writer who contacted the local Honda district rep and my warranty request was denied. Since I had gone thru 3 units (including the original), I contacted Corporate in Torrance, CA and expressed my disappointment. I told the Customer Service person that I didn't expect a lifetime warranty but something was not right here. He told me that the local district rep has the ultimate say. I mentioned to him that I have owned Hondas for 35 years and went on to start listing the 3 Hondas that I currently own. While in the process of telling him this, he replied "I know" your history with Honda. Anyway, to make a long story short, the local district rep approved the repair a few days later. I will attribute this to not only my persistence, but to my loyal Honda history and the great relationship that I have with one particular service writer at the dealer. On a final note, and this is VERY important, my service writer suggested that I pay for a nominal amount of the repair (say $25, as I recall). His logic was that if I take the repair probono, the warranty would be 90 days (or maybe 1 year..can't recall) but if I paid a portion for the rebuilt pump, the warranty is extended to 3 yrs/36K miles. Good luck!
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From: Raleigh
Originally Posted by Lakersfan' timestamp='1349931190' post='22074267
A few months back, the power steering on my 2005 Ody started to whine again. My 7 yr, 100K Hondacare had expired and I was about 10K over in miles. Honda has sent out a bulletin to extend coverage on this issue to 100K. I contacted my dealer service writer who contacted the local Honda district rep and my warranty request was denied. Since I had gone thru 3 units (including the original), I contacted Corporate in Torrance, CA and expressed my disappointment. I told the Customer Service person that I didn't expect a lifetime warranty but something was not right here. He told me that the local district rep has the ultimate say. I mentioned to him that I have owned Hondas for 35 years and went on to start listing the 3 Hondas that I currently own. While in the process of telling him this, he replied "I know" your history with Honda. Anyway, to make a long story short, the local district rep approved the repair a few days later. I will attribute this to not only my persistence, but to my loyal Honda history and the great relationship that I have with one particular service writer at the dealer. On a final note, and this is VERY important, my service writer suggested that I pay for a nominal amount of the repair (say $25, as I recall). His logic was that if I take the repair probono, the warranty would be 90 days (or maybe 1 year..can't recall) but if I paid a portion for the rebuilt pump, the warranty is extended to 3 yrs/36K miles. Good luck!
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