What would YOU guys do?
Thread Starter
Joined: Jun 2006
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From: Cincinnati, OH
What would YOU guys do?
Well, yesterday we were getting ready for our famed "Monster Rollout" where over 100 S2000's drive through the Dragon together. I was in the middle of the pack and we're just cruising right along, when all of a sudden my car starts to shake lightly when taking a right hand turn. Eventually, it got worse and I pulled over to check things out and turns out 6 of my front 10 lugnuts were about to fall off!
Well, I dig through my never-used toolkit in the trunk and get the bar to tighten them back before I turn around and head back to where we were staying so I could make sure everything is alright. I get back and we're about to eat lunch, and my friend says "Hey matt, you runnin' 205's in the back too?", to which I replied "um, no", and he said I was. So long story short, the shop that just did my 30k mile service rotated my tires on the S2000. I was running 245's up front with 205's in the back. I realize I should have noticed but damn, that sucks. Could have been a lot worse though. Regardless, there's no excuse for that to have happened, especially when I blatantly told them not to.
Oh, whats even worse is the hubs are different o0n front and back so youre not supposed to be able to do this. They must have hit it with a hammer to try and get the wheels on. They were not seated properly and just wiggled the nuts loose (no homo).
So what would you guys do in my situation about the tires being installed improperly? I talked to the shop and the guy said he has no record of rotating the tires there (paperwork wise), and said that IF he was responsible, he offers a sincere apology and that it shouldnt have happened. Should I just accept this, count my blessings and walk away? Or should I never take my car back there, and let them know I wont take my car back there? The only minute physical damage was that the rear tires are now fairly chewed up where they kept hitting the inner fender when they were on front. I could push for new rear tires, but I dont know what to do.
-Matt
Well, I dig through my never-used toolkit in the trunk and get the bar to tighten them back before I turn around and head back to where we were staying so I could make sure everything is alright. I get back and we're about to eat lunch, and my friend says "Hey matt, you runnin' 205's in the back too?", to which I replied "um, no", and he said I was. So long story short, the shop that just did my 30k mile service rotated my tires on the S2000. I was running 245's up front with 205's in the back. I realize I should have noticed but damn, that sucks. Could have been a lot worse though. Regardless, there's no excuse for that to have happened, especially when I blatantly told them not to.
Oh, whats even worse is the hubs are different o0n front and back so youre not supposed to be able to do this. They must have hit it with a hammer to try and get the wheels on. They were not seated properly and just wiggled the nuts loose (no homo).
So what would you guys do in my situation about the tires being installed improperly? I talked to the shop and the guy said he has no record of rotating the tires there (paperwork wise), and said that IF he was responsible, he offers a sincere apology and that it shouldnt have happened. Should I just accept this, count my blessings and walk away? Or should I never take my car back there, and let them know I wont take my car back there? The only minute physical damage was that the rear tires are now fairly chewed up where they kept hitting the inner fender when they were on front. I could push for new rear tires, but I dont know what to do.
-Matt
Joined: Nov 2007
Posts: 8,841
Likes: 1,705
From: Illnoise. WAY downtown, jerky.
I wouldn't take it back there. It seems like an incompetent shop. I work at a tire shop...and that shit would NEVER have happened at my place of work. No chance.
They probably didn't torque down the wheels with a torque wrench. Since the wheel would not sit squarely on the hub, if you hand torque it, you will notice that there is an issue because
1.) It takes a long ass time to torque because the wheel keeps re-situating and the nuts keep turning.
2.) the 1/4'' gap between wheel and rotor.
They either rotated your tires or took off your wheels for some reason or worse yet, they were playing a joke on you. A joke that would have been hilarious if the hub sizes weren't different (if it was safe to play the joke). Did you go in there last minute? Make them stay late? Were you unpleasant? If you answered NO to all those questions, then it was most likely just a blind mistake.
Either way, I'd never go back...and I'd inspect my hubs/wheels and insist that they pay for any damages.
They probably didn't torque down the wheels with a torque wrench. Since the wheel would not sit squarely on the hub, if you hand torque it, you will notice that there is an issue because
1.) It takes a long ass time to torque because the wheel keeps re-situating and the nuts keep turning.
2.) the 1/4'' gap between wheel and rotor.
They either rotated your tires or took off your wheels for some reason or worse yet, they were playing a joke on you. A joke that would have been hilarious if the hub sizes weren't different (if it was safe to play the joke). Did you go in there last minute? Make them stay late? Were you unpleasant? If you answered NO to all those questions, then it was most likely just a blind mistake.
Either way, I'd never go back...and I'd inspect my hubs/wheels and insist that they pay for any damages.
Thread Starter
Joined: Jun 2006
Posts: 6,041
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From: Cincinnati, OH
What do I look for in terms of damage to wheels/hubs? We've taken our cars their for years with no ill refute, but this is a big issue in my opinion, and one that needs to be addressed.
-Matt
-Matt
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Joined: Jan 2007
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Damage or not I would get a refund from that shop. You could have died if those wheels came off. Maybe get them to replace the rears too, because they did cause the trouble.
Honda put 42psi in my rears during my 30k and bring them from 5/32 to 0/32 in the middle and 4/32 on the outsides, they gave me a 50% refund.
Honda put 42psi in my rears during my 30k and bring them from 5/32 to 0/32 in the middle and 4/32 on the outsides, they gave me a 50% refund.
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Joined: Jan 2007
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Yeah, I had the tires replaced when I called Honda, so I had to go back to the shop that replaced my tires and get them before they were recycled.
I don't know how they can tell you to prove they didn't tighten your lugs, I mean you would have to be retarded not to tighten them yourself. I guess bring the car back and show the damage done to the inside on the rears from hitting the fender wells.
I don't know how they can tell you to prove they didn't tighten your lugs, I mean you would have to be retarded not to tighten them yourself. I guess bring the car back and show the damage done to the inside on the rears from hitting the fender wells.
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Joined: Feb 2005
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From: Chicago
this has happened to me twice at two different shops. both times i caught it before leaving. and the 2nd time, i even wrote detailed instructions on making sure the right tires were on the right wheels. guess what got completely ignored?
since i caught the problem both times early on, i don't really have any advice for you except to find a better tire shop or make sure those guys know what to do next time. it's hard finding a good shop that is convenient, though.
since i caught the problem both times early on, i don't really have any advice for you except to find a better tire shop or make sure those guys know what to do next time. it's hard finding a good shop that is convenient, though.