Change in policy from KLM means we are getting a full refund rather than the voucher.

 

their books look better issuing a refund instead of carrying a liability on the books.

 

Maybe the books look better, Jerry, but the company is poorer. Vouchers and credits are money in the pocket. Maybe the customer will use them, maybe they won't. And when they do, the cost of the service will still be less than the price paid by the customer. PLUS if they raise prices in the future, will that voucher even pay for the trip originally purchased? I'm not sure how they are handling that issue.

 

The email I received mentioned a change in policy from the Department of Transportation. Not sure KLM was necessarily happy with the policy but complied. I tried to find the refund instructions online as indicated, but could not. So ended up calling. Took about 30 minutes on the phone. Will take several weeks to see the refund. I got an email immediately with the refund numbers (actually have two - one for the tickets and one for the seat upgrades).

 

you had to know this was coming
delta-sued-over-refunds-for-canceled-flights
https://www.ajc.com/blog/airport/del...aCZKiU1RXsTvJ/

 

We were supposed to go to England in March. Delta flights. They changed my flight but not +1's. Neither of us showed up for our flights. Last week we phoned Delta to ask for a refund. After about 45 mins on the phone we were given our refunds which we should receive in about three weeks. An unexpectantly pleasant experience.