Dinner out
#11
Figures I read and post in here today... then head to Steak & Shake for lunch....
Ordered the Jalapeno Crunch Chicken sandwich... actually pointed to it on the menu..... (due to previous experience!)
And what do I get..... the Jalapeno Crunch Steakburger!
I mean, come on people.... listen (or look at what we point to) to what we order!
This is probably the 3rd time in the last 3 months that I have ordered this sandwich.... twice they have brought me the steakburger version!
And yes... it gets sent back!
Ordered the Jalapeno Crunch Chicken sandwich... actually pointed to it on the menu..... (due to previous experience!)
And what do I get..... the Jalapeno Crunch Steakburger!
I mean, come on people.... listen (or look at what we point to) to what we order!
This is probably the 3rd time in the last 3 months that I have ordered this sandwich.... twice they have brought me the steakburger version!
And yes... it gets sent back!
#12
Thread Starter
Figures I read and post in here today... then head to Steak & Shake for lunch....
Ordered the Jalapeno Crunch Chicken sandwich... actually pointed to it on the menu..... (due to previous experience!)
And what do I get..... the Jalapeno Crunch Steakburger!
I mean, come on people.... listen (or look at what we point to) to what we order!
This is probably the 3rd time in the last 3 months that I have ordered this sandwich.... twice they have brought me the steakburger version!
And yes... it gets sent back!
Ordered the Jalapeno Crunch Chicken sandwich... actually pointed to it on the menu..... (due to previous experience!)
And what do I get..... the Jalapeno Crunch Steakburger!
I mean, come on people.... listen (or look at what we point to) to what we order!
This is probably the 3rd time in the last 3 months that I have ordered this sandwich.... twice they have brought me the steakburger version!
And yes... it gets sent back!
#13
Thread Starter
I am not a fan of most corporate/factory restaurants. We are very lucky to have a large number of small locally owned restaurants, that care about whether you come back.
OSI which owns Outback, Carraba's, Bonefish...is IMHO a not terribly interested in service (having a friend that was a GM with them.)
OSI which owns Outback, Carraba's, Bonefish...is IMHO a not terribly interested in service (having a friend that was a GM with them.)
#14
I suggest that you e-mail corporate headquarters. They may not do anything for you but they need to know!
#15
Thread Starter
If they really care, maybe their CEO should go undercover based on the general feelings expressed here to their operations.
#16
Originally Posted by Zippy' timestamp='1364997094' post='22447935
I am not a fan of most corporate/factory restaurants. We are very lucky to have a large number of small locally owned restaurants, that care about whether you come back.
OSI which owns Outback, Carraba's, Bonefish...is IMHO a not terribly interested in service (having a friend that was a GM with them.)
OSI which owns Outback, Carraba's, Bonefish...is IMHO a not terribly interested in service (having a friend that was a GM with them.)
#17
Having cooked for a living for twenty two years I am in complete agreement with you. We had the same experience with our local Outback ( gave it three years between visits). Second visit was worse. We absolutely avoid all corporate restaurants like the plague. The only exception being when we are traveling and don't know the area when we arrive late. Corporate operations have to maintain consistency because of a national presence and advertising. Because of this nearly every item on the menu is portioned , frozen and delivered from their distribution centers. There is an executive chef-but the rest of the kitchen staff are basically pimply faced kids dropping frozen portions. Always patronize your locally owned operations for a personal experience and better service.I don't mind paying a bit more for imaginatively created food by a talented chef/owner. Nine times out of ten the experience will be delightful.
#19
We still have quite a few locally owned restaurants. Went to one tonight that we've been going to for over 30 years! It's only had three owners in all that time. A few of you S2000 folks have been there with us. Not fancy, but good food reasonably priced and your beverage is placed in front of you right after you sit. We're regulars.
#20
Originally Posted by Lainey' timestamp='[url="tel:1365034222"
1365034222[/url]' post='22449625]
We still have quite a few locally owned restaurants. Went to one tonight that we've been going to for over 30 years! It's only had three owners in all that time. A few of you S2000 folks have been there with us. Not fancy, but good food reasonably priced and your beverage is placed in front of you right after you sit. We're regulars.
We still have quite a few locally owned restaurants. Went to one tonight that we've been going to for over 30 years! It's only had three owners in all that time. A few of you S2000 folks have been there with us. Not fancy, but good food reasonably priced and your beverage is placed in front of you right after you sit. We're regulars.