GT Motoring
Former Sponsor
Joined: May 2006
Posts: 16,133
Likes: 2
From: Chicago Burbs
Originally Posted by GT Motoring' timestamp='1353358263' post='22160470
We credited him $250 to offer the wheels to him at COST at this point plus we would cover shipping and Re-Placed the order with SSR 1 month ago ( not 2 as the customer notes ) A full refund was also offered at this point or whatever could be done to help as the errors were on our side here. The customer at this point said he wanted roughly $500 additionally or so ( don't remember the exact amount) back or he would tarnish our name etc. It was expressed to him this was basically blackmail at that point and said sorry we cant do that, and the $250 refund or to cancel / refund the order was all that we could offer.
Not true. The order was replaced with SSR on 9-11-2012. That was over two months ago. I never said I wanted 500, I said I wanted a full refund plus ten percent for sitting on my money for five months. You came back with the counter offer of a refund or to re submit the order with a ten percent($250) discount. I went with the re order and refunded discount. At that point you didnt even pay for my wheels to SSR. You sat on my money for another two months. I didnt find out about it until I called SSR and they said that your credit account was denied and the order was not placed yet. You could have avoided all of this by just doing your job. I did nothing wrong but choose you as a vendor. Ridiculous.
As I already mentioned, we know it was out fault and have things in place so things such as it dont happen moving forward.
Added upload screen shot of the refund from last week provided to customer after phone call for refund:
Registered User
Joined: Nov 2012
Posts: 5
Likes: 0
I checked my emails and you are correct it was 10-11-2012. My mistake, sorry about that everyone! The reason I am so upset is because at the time of the re order, 6 months after payment, you said you would personally take care of the situation. You didn't. As a business owner, you cannot put the blame on anyone but yourself. The refund did clear today, so I have my money back. Again, I never asked for $500. I asked for my money plus ten percent for sitting on it, interest for the loan I gave you if you will. I also said if you didnt refund my money I will talk negitively on forums. But do you blame me? You had at that point stolen and lied to me. Have you let the viewers know about that before you say I "blackmailed" you? When I asked about the order weeks before this in a email did you not email me back days later and say that SSR said 2-3 more weeks when the order wasn't even placed? How did you think that would turn out? I wasnt sure if I was ever going to see my money, let alone my wheels. You then came back with a more then fair offer of a $250 refund and the order would be placed the next day. So at that point I didnt say anything negitive about you on the forums nor would I have. I wasnt until 6 weeks later I found out you still had not placed the order. Thats when I asked for a full refund, and I got it. I will cut my losses and move on to a honest vendor, even if it will cost me more. You had your chance to make things right, you didn't. I rolled all summer with out the wheels I paid for. My loss, not yours. I took nothing from you, stop acting like the victim. Man up. This post is just to let people know not to make the same mistake I made. Good luck.
Former Sponsor
Joined: May 2006
Posts: 16,133
Likes: 2
From: Chicago Burbs
I checked my emails and you are correct it was 10-11-2012. My mistake, sorry about that everyone! The reason I am so upset is because at the time of the re order, 6 months after payment, you said you would personally take care of the situation. You didn't. As a business owner, you cannot put the blame on anyone but yourself. The refund did clear today, so I have my money back. Again, I never asked for $500. I asked for my money plus ten percent for sitting on it, interest for the loan I gave you if you will. I also said if you didnt refund my money I will talk negitively on forums. But do you blame me? You had at that point stolen and lied to me. Have you let the viewers know about that before you say I "blackmailed" you? When I asked about the order weeks before this in a email did you not email me back days later and say that SSR said 2-3 more weeks when the order wasn't even placed? How did you think that would turn out? I wasnt sure if I was ever going to see my money, let alone my wheels. You then came back with a more then fair offer of a $250 refund and the order would be placed the next day. So at that point I didnt say anything negitive about you on the forums nor would I have. I wasnt until 6 weeks later I found out you still had not placed the order. Thats when I asked for a full refund, and I got it. I will cut my losses and move on to a honest vendor, even if it will cost me more. You had your chance to make things right, you didn't. I rolled all summer with out the wheels I paid for. My loss, not yours. I took nothing from you, stop acting like the victim. Man up. This post is just to let people know not to make the same mistake I made. Good luck.
I already openly accepted responsability for the errors made here both on the phone and here on the forum whether it was me or an employee and i have nothing else to say on it as we did mess up your order and things werent communicated to me by my former staff. All I did was correct a few things that were not accurate like recent dates and timeframes and nothing else. Your blantant attempt to blackmail, leverage or however you want to label it was just another detail added as it was abnormal. Your only motivation to join this forum was soley to trash us for your order as your account was already settled in full last week. Thank you for your review.
Former Sponsor
Joined: May 2006
Posts: 16,133
Likes: 2
From: Chicago Burbs
Sent you a PM for details as i dont have any PM's in the system under this username at all and want to make sure you are getting the information needed. Thank you.
Registered User
Joined: Nov 2012
Posts: 7
Likes: 0
ordered set of wheels RPF1 11/12/12 I sent the payment two weeks ago and I'm still waiting for my wheels, at this point I want my REFUND!
GT Motoring II, on 16 November 2012 - 06:43 PM, said:
Hi Ron,
Your order is shipping from our Texas warehouse. I am unable to confirm if they are leaving the warehouse today or Monday. Your wheels should arrive to you next week. I will be shipping the lugnuts out of our Chicago location on Monday.
Have a great weekend!
Austin
GT Motoring II, on 16 November 2012 - 06:43 PM, said:
Hi Ron,
Your order is shipping from our Texas warehouse. I am unable to confirm if they are leaving the warehouse today or Monday. Your wheels should arrive to you next week. I will be shipping the lugnuts out of our Chicago location on Monday.
Have a great weekend!
Austin