JS2k.com Feedback Thread
Thread Starter
Sponsor
Joined: Oct 2006
Posts: 5,202
Likes: 21
From: Dallas, TX
My wife ordered the oil drain valve (which was in stock per website) as a Christmas present back on the 12th of December. The JS2K.com website shows that the item was shipped on the 19th, but we still haven't seen it yet. The tracking number provided was invalid per USPS, and the emails that my wife has sent to the seller have been well-ignored. We contacted USPS and was told that the label was printed, but no package has been received. Today, the 30th, the package is finally with USPS so it took 18 days from payment date to have the item shipped, and 11 days from printing the shipping label to actually dropping it off.
The JS2K website says, "I know how much I look forward to receiving new toys, so your purchases are shipped out within 24 hours of payment." Clearly, this did NOT happen. It continues, "Allow 14 days for mail carrier inefficiencies. If you have not received your product, please contact us." I don't believe the issue is with USPS inefficiencies, more like a problem with the seller. Even more disappointing, we have tried to contact the seller to no avail.
Long story short:
-ridiculously slow shipping
-extremely poor communication (actually, no commmunication at all)
-if we could find this part elsewhere, we would have gone with a different vendor altogether
Grade: D
The JS2K website says, "I know how much I look forward to receiving new toys, so your purchases are shipped out within 24 hours of payment." Clearly, this did NOT happen. It continues, "Allow 14 days for mail carrier inefficiencies. If you have not received your product, please contact us." I don't believe the issue is with USPS inefficiencies, more like a problem with the seller. Even more disappointing, we have tried to contact the seller to no avail.
Long story short:
-ridiculously slow shipping
-extremely poor communication (actually, no commmunication at all)
-if we could find this part elsewhere, we would have gone with a different vendor altogether
Grade: D
Originally Posted by chave2k' timestamp='1325257639' post='21273675
joey's a good guy man and sells quality products, i ordered from him and while it took a little long received an email stating that he was busy with work and other matters etc. i believe this is a side business ran by him to generate a little extra income as well as serve the s2k community, i'd buy from him again and give him a 5/5. good guy!
To address the issues in December:
My apologies for the delays. I've been having to travel constantly for work (sleep, work, repeat). Real life has taken priority, and I just haven't had the time. With the economy like this, I can't just quit no matter how much it sucks, because finding a job in IT isn't easy these days. I realize that this is no excuse, as this IS a business, but just asking for some sympathy from fellow S2000 owners. If the job didn't get done, I would have been fired, lose my house, car, and no one would be getting their orders.
Again, my sincerest apologies for all the delays.
Luckily, things have calmed down and will go back to business as usual.
Some background about me and the business
I started JS2k just as a service for painting keyhole covers. Loved the idea, didn't agree with the $30 pricetag. I started making them in my garage during my spare time in college. Things grew a bit but I'm still just a guy who tries to organize everything out of his garage. I am still committed to doing everything I can for my customers.
Rest assured, this won't happen in the forseeable future.
__________________
AP1 and AP2 Clear Headlight Diffusers!!! - Clear out your S2000 headlights!
LED Conversions for all S2000 lights
Keyhole Covers - Get the Shaved look
Oil Drain Valve - Easiest Oil Change ever!
_________
For LEDs for your other cars, head to our new website: SupernovaLEDs.com. Same great quality, easy-to-use website. Pick your car, we'll show you what fits.
AP1 and AP2 Clear Headlight Diffusers!!! - Clear out your S2000 headlights!
LED Conversions for all S2000 lights
Keyhole Covers - Get the Shaved look
Oil Drain Valve - Easiest Oil Change ever!
_________
For LEDs for your other cars, head to our new website: SupernovaLEDs.com. Same great quality, easy-to-use website. Pick your car, we'll show you what fits.
Registered User
Joined: Nov 2010
Posts: 1,261
Likes: 0
From: Alamo City
Joey is a great guy to deal with. Almost all my lights on my AP1 are LEDs from Joey and no complaints. I had an issue with a burnt out license light and he sent me a replacement right away. Great customer service. Everyone needs to realize that Joey has a normal job and JS2K.com is done on the side and with the economy how it is and bills to pay, his normal job has priority.
Phil
Phil
Registered User
Joined: Jun 2010
Posts: 166
Likes: 1
Just wanted to update my JS2K feedback issue.
Joey did write us to apologize for the late shipment which is all that we wanted. While I don't think that it erases what happened, I probably would give Joey a second chance because he actually cares to fix an issue. Having been on 4-5 car forums, it is rare to find a vendor who actually cares to correct mistakes.
While no one can predict if these issues will recur, you can be sure that Joey won't go missing and will fix any problems that you may have.
Changing my grade to B.
Oh, and that oil drain vavle is a godsend. YAY! to no more jacked up oil changes (pun intended).
Joey did write us to apologize for the late shipment which is all that we wanted. While I don't think that it erases what happened, I probably would give Joey a second chance because he actually cares to fix an issue. Having been on 4-5 car forums, it is rare to find a vendor who actually cares to correct mistakes.
While no one can predict if these issues will recur, you can be sure that Joey won't go missing and will fix any problems that you may have.
Changing my grade to B.
Oh, and that oil drain vavle is a godsend. YAY! to no more jacked up oil changes (pun intended).
Registered User
Joined: May 2004
Posts: 1,049
Likes: 5
From: Myrtle Beach
I wrote Joey twice because I never received conformation that my order had shipped (placed on 12/23/11). I just received my order in the mail on 1/9/12, but I never got a response from him. I think the next time I order something from him, I would try calling his number and talking to him to get a feel for when he will ship the items and when to expect them to arrive.
I've been on the fence about his AP1 Reverse light LEDs, but apparently they are out of stock.
I've been on the fence about his AP1 Reverse light LEDs, but apparently they are out of stock.
Registered User
Joined: Jul 2008
Posts: 1,001
Likes: 0
Joey is a great guy with great customer service but I think he's doing a 1 man business and his personal life is conflicting with business he takes some time to respond but when he does he is great ! He also stands by his products greatly I have the ap1 reverse lights great product also! Very bright and obnoxious lol
Edit:: I also know that it's hard to say he has other priorities even though he is a vender and defend him in such a manner but he needed to be a vender to sell the volume he does on this site I'm sure he will respon as soon as possible
Edit:: I also know that it's hard to say he has other priorities even though he is a vender and defend him in such a manner but he needed to be a vender to sell the volume he does on this site I'm sure he will respon as soon as possible
Thread Starter
Sponsor
Joined: Oct 2006
Posts: 5,202
Likes: 21
From: Dallas, TX
I wrote Joey twice because I never received conformation that my order had shipped (placed on 12/23/11). I just received my order in the mail on 1/9/12, but I never got a response from him. I think the next time I order something from him, I would try calling his number and talking to him to get a feel for when he will ship the items and when to expect them to arrive.
I've been on the fence about his AP1 Reverse light LEDs, but apparently they are out of stock.
I've been on the fence about his AP1 Reverse light LEDs, but apparently they are out of stock.
Logistics issue on this one. Sorry about that.He wrote me an email through S2ki, which went to my personal email, which I don't check often (converted my old YellowStarS2k screenname to this one, so email was never updated).
He finally sent me an email through the normal JS2k.com email address and I responded the next day.
PS: Will be disabling emailing me feature on S2ki. If you need to contact me, please PM me or Email me.
__________________
AP1 and AP2 Clear Headlight Diffusers!!! - Clear out your S2000 headlights!
LED Conversions for all S2000 lights
Keyhole Covers - Get the Shaved look
Oil Drain Valve - Easiest Oil Change ever!
_________
For LEDs for your other cars, head to our new website: SupernovaLEDs.com. Same great quality, easy-to-use website. Pick your car, we'll show you what fits.
AP1 and AP2 Clear Headlight Diffusers!!! - Clear out your S2000 headlights!
LED Conversions for all S2000 lights
Keyhole Covers - Get the Shaved look
Oil Drain Valve - Easiest Oil Change ever!
_________
For LEDs for your other cars, head to our new website: SupernovaLEDs.com. Same great quality, easy-to-use website. Pick your car, we'll show you what fits.
Registered User
Joined: Dec 2010
Posts: 58
Likes: 0
From: San Francisco
Great customer service
I let Joey know that only ONE of my two chrome bulbs arrived with a crack at the connector.
He sent out a replacement right away; no questions asked.
To my surprise, what arrived was a brand new PAIR of chrome bulbs.
I let Joey know that only ONE of my two chrome bulbs arrived with a crack at the connector.
He sent out a replacement right away; no questions asked.
To my surprise, what arrived was a brand new PAIR of chrome bulbs.
Registered User
Joined: Nov 2010
Posts: 1,261
Likes: 0
From: Alamo City
Phil
