Whats up with Moddiction customer service.
04-25-2019, 11:37 AM
#41
I was about to create a topic about communication with Moddiction before noticing this thread. I placed an order a month and a half ago and have not received the item. It's a small purchase but the concept of ignoring the initial order - ignoring an email from me 2-3 weeks later asking about shipping or if the item was back ordered - and then ignoring a follow up email to that due to not hearing back at all is pretty frustrating. Phones are never answered.
Basically from what I can tell is just dispute my purchase in PayPal at this point?
Glad I ordered and received my Anvil 2 many years ago before they went to shit.
Basically from what I can tell is just dispute my purchase in PayPal at this point?
Glad I ordered and received my Anvil 2 many years ago before they went to shit.
05-20-2019, 08:30 AM
#42
I was about to create a topic about communication with Moddiction before noticing this thread. I placed an order a month and a half ago and have not received the item. It's a small purchase but the concept of ignoring the initial order - ignoring an email from me 2-3 weeks later asking about shipping or if the item was back ordered - and then ignoring a follow up email to that due to not hearing back at all is pretty frustrating. Phones are never answered.
Basically from what I can tell is just dispute my purchase in PayPal at this point?
Glad I ordered and received my Anvil 2 many years ago before they went to shit.
Basically from what I can tell is just dispute my purchase in PayPal at this point?
Glad I ordered and received my Anvil 2 many years ago before they went to shit.
07-15-2020, 04:43 PM
#46
Former Sponsor
I would like to take a moment and apologize to everyone that has had issues with me/Moddiction over the past year or so.
We had a lot of issues with our website as well as I had a lot of things going on. There is no excuse for how our customer service went down the drain much of 2019 and I know that.
Our old website hosting company went down and we lost visibility to any of our orders which made things a nightmare for us to process and respond to orders. Our old website has since shutdown completely due to this.
We have gone back to basics for the S2000 market recently focusing on shift knobs and other products we previously made.
If anyone has an outstanding issue with an order please reach out to me and I will make it right.
I know some will never purchase from me again and I can understand but we will do whatever we can going forward to prevent an issue like before happening again and have focused on much faster turn around time with our products.
We had a lot of issues with our website as well as I had a lot of things going on. There is no excuse for how our customer service went down the drain much of 2019 and I know that.
Our old website hosting company went down and we lost visibility to any of our orders which made things a nightmare for us to process and respond to orders. Our old website has since shutdown completely due to this.
We have gone back to basics for the S2000 market recently focusing on shift knobs and other products we previously made.
If anyone has an outstanding issue with an order please reach out to me and I will make it right.
I know some will never purchase from me again and I can understand but we will do whatever we can going forward to prevent an issue like before happening again and have focused on much faster turn around time with our products.
07-15-2020, 05:18 PM
#47
FWIW a I recently bought a shift knob from moddiction through Facebook and subsequently PayPal. Shipping was super quick, communication on point. YMMV - Best of luck! I’d 10/10 buy again.
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Moddiction (07-23-2020)
08-06-2020, 09:48 AM
#48
Looks like Moddiction is back. I ordered your shift knob in plain and the convex mirrors and got them in 4 days. They are in flawless shape too, packed very well, thank you. If you would consider it, why not make those business cards you include with the shipments magnetic so we can stick them on our tool boxes. It may be worth the cost for the free marketing...
08-15-2020, 03:45 AM
#49
Good to see things are on the uptick. I always appreciate people honing up to mistakes and trying to make things right. I had good purchasing experiences prior to 2019.
