No offence but the thread is still going because your posting...

I waited paitently for the missing parts. I never blamed the missing parts on Church Automotive. I dont feel like retyping everything I said so go back and read please.

Everyone please let this thread calm down untill there is more news to post.

Thanks.

 

I'd like to see church Automotive give you a Full Refund on everything they attempted to do for you.

 

So to sum it up...

Missing bolts = bad
Leaky vtech = bad
hoses routed incorrectly = bad
vacuum lines rubbing on accessory hose = bad
badly modified AEM and corrosion = bad

At any point in time did it occur to the installer that this isn't going well, maybe we should pull the plug and tell owner you need time to do it right or you won't do it at all? Things are missing and need to be replaced or we won't do it? I know the shop I go to will bend over backwards to make a customer happy, but they won't jeopardize the quality of their work.

As the owner says "His reputation is his most valuable asset"

It doesn't look good for you guys. If it was my car I'd be calling a lawyer or suing in small claims court for a refund.

 

All church did was tune. Why should Church give a full refund?

This is why I don't sell used equiment or do labor with customer supplied equipment that isn't NEW. Turns into a headache.

 

I think before the people performing installs at Church auto should have a fully detailed disclaimer stating that they are operating as a different entity, even though they're still doing it under church's roof. I'm surprised Church auto didn't have them do that before they did any installs as many more things can go wrong with installs/mechanical labor than tunes.

Regardless, I think the OP should be compensated for some of the install (which caused the tune to be slightly faulty due to faulty EMS being sold) and the EMS as well as those seem to be a little suspect. As for the tune, that should be up to Church if he wants to reimburse the OP for his employees' actions. I don't think what the OP is requesting unreasonable and with Church and his employees'/installers standing behind their work, don't see a reason why he shouldn't be compensated, at least a little.

 

^ nothing wrong with EMS it was the alarm system(must read everything first) I am for the customer most of the time but in this case since he didn't bring it back to the original installer to try and fix things, I think it's up to the installer what to do from hear.

 

Why don't you take your own advice and read what autowave wrote. They said it was the EMS.

-I do agree with taking it back to original installer, but he called and they pointed it towards the supercharger unit. that should already give you an idea of how much longer it's going to take if they're already blaming that. Owner said he wanted a 2nd opinion...nothing wrong with that. He consulted with autowave, he brought it in and everything was resolved after taking it to autowave which further supported the lack of confidence about the installation. You have to admit that A LOT of things went wrong...more so than a normal install/tune went and if he did take it back to Church, who knows how much longer the owner would've been without a car. he would've come back with a story how he's been carless for a few weeks and having to pay for uninstall of a supercharger unit that was indeed not faulty.

 

[QUOTE=DYNOMIKE@AUTOWAVE,Dec 29 2009, 09:59 AM]
3.

 

Sorry, earlier they said it was the alarm system now they changed it to the ems, but I still think the customer should have taken it back to the original installer before hand.

 

im still trying to figure out the whole, 'i don't work for church, but sometimes he pays me to do things for him' part....