Thanks very much for the PM
il do my part on this issue as well as talk to fellow moders

back on topic any other opinions out there?

 

I just thought of a new idea:

Many vendors on these forums are major distributors for J's, ASM, Amuse. With their established business relationships they could work something out regarding this problem of Ti exhausts. How about one or a couple of these shops start employing or training individuals who are capable of welding and repairing the defective exhausts?

I realize sending out a new exhaust to cover the defective unit may be out of the question, but leaving owners to cover the bill on a defective part is just sad, and doesn't do much to build name brand loyalty or repeat customers.

Say an exhaust starts to rattle and fail within a 5 year period, the buyer, could send in exhaust to a shop have the exhaust repaired and sent back out. How about offering a loaner exhaust, while the repairs are being made? This seems to be a much cheaper solution to the problem, and will instill a sense of goodwill between the company (amuse, asm, etc) and the consumers.

Its a small thought, but a step in the right direction.

 

We've only had one Ti part break in the past 2-3 years on an exhaust. We did the repair here domestically. We have a local vendor we use for Titanium welding and other precision welding. Obviously any repair parts if required, we would have to source from the manufacturer if available. International warranty stuff can often be hard to arrange, but we try our best to help customers where and when we can if it occurs. i wouldnt expect any "lifetime" warranty on a titanium race exhaust.

Even most domestic brands or large japanese companies have limited warranty coverage on their stainless parts, FRP/CF parts are usually sold "as is" in most cases.

 

[quote name='shadwsndst' date='Dec 19 2008, 08:58 AM']If I was a company

 

If I remember correctly the earlier years resonated J's RS (now replaced by the FX series) had some issues. These instances are isolated, but to the people that they do happen to it can be a real disappointment. The most recent issue seems to be with the current ASM Line . Glad to hear you have had few issues from your customers and that the issue was resolved. I also agree, a "lifetime" warranty on any exhaust would be just short of ridiculous. I would be more concerned with premature failure.

JDM parts are have become almost synonymous with anything but what they are advertised as. Between fitment issues, high prices, inferior build quality, and poor customer service. I see little to be gained from purchusing original parts, most of which come from Japan.



Like Ive said before, I am excited to see what is on the drawing board from our stateside tuners.

 

Just to add a wondering statement; have you considered writing another letter to see what outcome it may bring?

 

dam dude, good write up but i think the Import Tuner editor isnt really a true tuner and from his standpoint (going to shows and reading about modding cars) he see's cheeper companies as enemies. Truley these smaller companies that make "Knock offs" are fueling the tuner industry but are (like u said) belittling the major companies in the process. The editer obviously has never tried to build up a car while in college or while he was low on funds. Also sometimes we forget that some wouldnt even know about the main companies if it wernt for cheep knock offs made in Tiwan to send the tuner looking for better material. Maby the companies should come to a solution like copyrighting their designs and making smaller companies pay them royalties for using them.
Overall nice job calling the dude out! i cant wait to see his response

 

Not really. Ive resent the email twice with no response. I'm not looking for a feature in the magazine, but some response would be nice.

 

well at least you have tried which many of us have just sat by and watched
al be it i eargly sat by and watched for a response :smile:

 

If they wont give up, neither will I:

Still no response.