[QUOTE]Originally posted by Dorian Gray
[B]Hey folks,

I've had it with Honda.

 

You should also get the salesman involved. They work on commission (usually) and if you are going to tell all your friends, and thousands that read this board how bad they are, that could hurt in the pocketbook. Our salesman still takes my wife to the mall and picks her up while the S is being serviced. We bought the first S2000 the dealership got, and he told us it was the largest commission he had ever made.

 

[QUOTE]Originally posted by mav
[B]-snip-

Of all the different cars I've owned, by far, BMW provides the absolute best ownership experience ever.

 

Don't expect better service necessarily from any other make - it depends a lot on the individual you deal with.

 

Dorian-

I'm pretty bummed to hear that you're selling your car. It's a shame that the Honda dealer and Honda DSM aren't standing up like adults and handling the problem. In a perfect world, there should be no excuses for that kind of crap. Now back to planet earth.

If I were you, I would try and continue to work with Honda (elevating the issue as 2X6 and pfb suggested) before I took a bath on trading the car in on a more expensive TT or Boxster. You're going to get absolutely hosed on a trade in which is not going to help you in any way.

I might also suggest that you carefully word your dealings with Honda. If Honda thinks that no matter what they do, you're going to be pissed off and unsatsified, they're not gonna do jack. I'm guessing that they share the same customer service mentality that is so prevalent today. Why should I spend money on you when it won't make you happy? I might be willing to shell out a few buck if you're gonna be happy and give me glowing customer service reports but otherwise go screw. In other words, they're not going to do what's right. Instead, they're going to do a cost/benefit analysis and decide at what point in time to leave you pissed and let you vent.

If you decide to say screw it and get rid of the car, let me offer you these final tidbits.

1) sell the car private party. you're gonna get hosed either way, you might as well minimze the pain.
2) think seriously about the audi. besides the multitude of problems that many, many folks are reporting the dealer network with audi is abhorrently bad. unfortunately, audi sales have shot through the roof while the dealership network has not grown. this means long delays getting your car in, crappy service and a lot of headaches. this problem has been made worse by the "free maintenance" program. as you can imagine, this has further clogged the bottleneck. i have co-workers, friends, and associates with audi horror stories that could choke a horse. caveat emptor.

Good luck.

 

I agree but...

Most Honda dealers sell cars of "value" not high performance $35K plus sports cars. They are used to dealing with lower income people unfortunately who generally expect less and demand less. BMW, Mercedes Benz, etc sell higher level vehicles and deal with generally higher income people who expect more and demand more. Honda needs to wake up to the fact that the same person who is looking to buy a $15K Civic isn't the same person that is in the market for a $35K S2000. Honda needs to stop treating S2000 owners like Civic owners should start treating EVERYONE, regardless of income or vehicle, like the way BMW treats people. Helpful, respectful, polite and willing to do what it takes to make a customer satisfied and loyal. Afterall in the end, customer loyalty and the ability to retain customers for future purchases is the real key.

 

Dorian,

Sorry to hear about your customer service horror story. I'd still try to work it out with Honda one last time.

Good luck.

 

Well. considering all of you encouraging me to give Honda one more chance, I did. I sent out letters to AHM in Texas. Honda in Tokyo and in Torrance Ca. If I don't hear from them and they fix the problem it will be a lesson to all of us. I still can't believe I'm getting all this BS from them over a non fitting bumper.

George

 

Have you considered contacting an attorney? I would do that before getting rid of a wonderful car.

 

Man, that sux. Sorry to hear that the DSM in your area is an asshole. I work for a Honda dealer and I had a customer who bought a brand new accord from me three months ago and her car's check engine just kept coming on for some reason. They declared it a lemon after trying to fix the same problem after 4 times and she got it exchanged for a brand new one. I guess it all depends on who the DSM is because the person in our district is pretty nice. He took care of my customer right away.(Even if I don't know his name)

I would suggest to try to take it up to someone higher before "getting rid of the car." Have you tried to have the meet you anywhere else but the dealership(like your work or home)? The reason I say that is because when the person from Honda was supposed to meet my customer, The representative was just wearing a flannel shirt and jeans! I didn't even think the guy was there to see my customer.

Hope this helps.