I decided to give John Kaneda, the owner of JIC, a chance to make things right before I through off the gloves and took it to the street, just in case Ben was acting without authority. Here is what happened

 

Well, there's nothing wrong with saying that if you're the owner, but to have your employee repeat it to the customer is not a good thing.

 

This John dude is also bogus.

 

Is it just me, or are there way too many speed shops that have crappy service? It seems like being an employee at a tuning shop in the good ole US of A means you have to be a jackass to customers. I got absolutely the worst treatment at RVM racing in New York(long island)...I bought a set of wheels fromt hem and they screwed up the shipping, two were damaged and they have them, two got to me. It turns out they filed for insurance on the wheels, and UPS paid them...but they sat on the cash! So now they have my original payment, the insurance, and I have a worthless two wheels. I went in there over my christmas vacation while i was in NYC, and literally the manager told me, and my father(who is an attorney), to "FVCK OFF AND GET OUT, I WILL NOT SPEAK TO YOU." upon hearing my name. no one does that who doesn't know they're in the wrong. I'm taking them to court...though sending a fire-bomb sounded really great at the time

Customer service is the maker-and-breaker of a business, it's really not that hard either. *sigh*

Quick2k

 

JIC was very helpful when i bought my coilovers. They even stayed on the phone and walked me through the install. Not once did they get impatient. I also know of a guy that broke his dampening unit and got it replaced for free from JIC. Good stuff as far as im concerned.

 

You can find a link to another JIC bad story if you go here:

http://forum.miata.net/cgi-bin/ultimatebb....ic;f=2;t=007900

 

^

 

It is not our policy to post in forums since it is our policy that our relationships with customers are private. However, since Todd Shusterman has already posted in numerous forums complaining about our

 

I see a lot of words, but no real argument or defense. I am not sure why you keep saying I didn't send photo's, I still have a couple of the e-mails with the files attached 8/29 subject: Problems with my FLTA2 and subject: Problems with my FLTA2 Part 2. I have some more as well, but I am at work and they are on my home computer.

The adjusting knob is perfectly straight and has no marks from damage (I have it in my hand right now). I noticed that it no longer clicked when adjusted and that should be a warrantee issue. Yes, kudos' to JIC for fixing that, thank you, thank you very much.

"Remember using thread-locking compound on aluminum is not a good idea. It will freeze up the aluminum to metal contact". I did try Loctite Blue in a desperate attempt to keep my front wheels from flopping all over the place. The purpose of Loctite is to "freeze up" the contact that is why it is called a thread locker. FYI, Aluminum is metal, did you mean the aluminum to steel contact? Last point on this topic, anodized aluminum is not the same a raw aluminum, in case you were concerned about the chemical reaction or bond of the Loctite to aluminum.

"With this reply, we hope that now you will be able to pass your own judgment about our customer service."
Yes, please do. Also take all the other posts into consideration. Some of the forums have quite a lot of horror stories. It seems MOST people fall into one of two categories. Those without complaints and those who have had to deal with JIC USA with warrantee issues.

I am very happy to see you respond. It shows that we got your attention and perhaps something good will come out of it. I have heard from one person who feels you took care of them yesterday and that may have been because of the press you are getting. It is a start, keep it up.

 

Was that the "Ben" character?