Horrible Dealership Experience
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From: Sheridan
Originally posted by pat5000
If you think this test drive issue is SO RIDICULOUS then why don't you take your smartass comments somewhere else. This thread is-REAL OWNER'S-talking about problems we experience from irresponsible dealership's. I guess I'm just spoiled by the Professional and Mature treatment I receive at my Lexus dealership.
If you think this test drive issue is SO RIDICULOUS then why don't you take your smartass comments somewhere else. This thread is-REAL OWNER'S-talking about problems we experience from irresponsible dealership's. I guess I'm just spoiled by the Professional and Mature treatment I receive at my Lexus dealership.
This thread is about what to do about a Horrible Dealership Experience and SanMarinoCoupe is pointing out that there is more than one side to the story.
I don't believe any Honda dealership owner gets up in the morning and says to herself (or himself), "Let's see how I can anger and screw my customers today."
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From: Johnson City
San Marino,
Please tell me why then is a 9000 rpm test ride necessary when i bring my car in for any of the aforementioned cases.
I've also heard of cases where a customers car has been used for transportation to go to lunch.
Maybe you could explain any of the scenarios that i mentioned a few posts up in the thread.
I just think the problem lies in accountability. If dealerships have service managers that allow techs and other dealership employee's to 'test' serviced cars to the ragged edge and then hand a customer any excuse then how is the situation ever going to be resolved. It's kind of like who cares... it's not my car right?
If you will do a search I believe one physician left his dictation recorder in his s2000 only to hear to his dismay the voices of two service techs screaming like 2 school girls redlining the gears. The service manager shrugged it off and was quite rude from what I remember of the post.
Please tell me why then is a 9000 rpm test ride necessary when i bring my car in for any of the aforementioned cases.
I've also heard of cases where a customers car has been used for transportation to go to lunch.
Maybe you could explain any of the scenarios that i mentioned a few posts up in the thread.
I just think the problem lies in accountability. If dealerships have service managers that allow techs and other dealership employee's to 'test' serviced cars to the ragged edge and then hand a customer any excuse then how is the situation ever going to be resolved. It's kind of like who cares... it's not my car right?
If you will do a search I believe one physician left his dictation recorder in his s2000 only to hear to his dismay the voices of two service techs screaming like 2 school girls redlining the gears. The service manager shrugged it off and was quite rude from what I remember of the post.
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From: Sheridan
[QUOTE]Originally posted by ccarnel
[B]If you will do a search I believe one physician left his dictation recorder in his s2000 only to hear to his dismay the voices of two service techs screaming like 2 school girls redlining the gears.
[B]If you will do a search I believe one physician left his dictation recorder in his s2000 only to hear to his dismay the voices of two service techs screaming like 2 school girls redlining the gears.
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From: B.R.,LA
SanMarinoCpe , Barry WY Silver/Black '01 and ralper- I'm sorry if I offended you. I did'nt realize there were so many sensitive people in this world. Can I offer you a free detail and oil change?
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From: Randolph, NJ
SanMarinoCpe
I do have one problem with the service techs taking the car to the red line under the guise of roadtesting. This thread, and a number of others, deals with the problems involved in getting Honda and the dealerships to honor warranty problems. It is too often claimed by Honda and the dealership that the owner of the car abused the car by over reving it. The explaination oftentimes is "a missed downshift." If we allow the techs to take the car out for a test drive, and drive it at the red line, how do we know that it is not the tech who may have over reved it? This of course is assuming that over reving is the problem to begin with.
I would find it much easier to listen to your defense of the tech's actions if Honda and the dealership would agree to do warranty work no questions asked. If Honda and the dealerships are willing to hide behind "owner abuse" then I don't think the techs should be allowed to test the vehicles at the extreme.
Actually, I think Honda and the dealership should do warranty work "no questions asked" to begin with, but that is another thought.
I do have one problem with the service techs taking the car to the red line under the guise of roadtesting. This thread, and a number of others, deals with the problems involved in getting Honda and the dealerships to honor warranty problems. It is too often claimed by Honda and the dealership that the owner of the car abused the car by over reving it. The explaination oftentimes is "a missed downshift." If we allow the techs to take the car out for a test drive, and drive it at the red line, how do we know that it is not the tech who may have over reved it? This of course is assuming that over reving is the problem to begin with.
I would find it much easier to listen to your defense of the tech's actions if Honda and the dealership would agree to do warranty work no questions asked. If Honda and the dealerships are willing to hide behind "owner abuse" then I don't think the techs should be allowed to test the vehicles at the extreme.
Actually, I think Honda and the dealership should do warranty work "no questions asked" to begin with, but that is another thought.
Joined: Sep 2002
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From: Day Trader
I have never agreed that it is Ok to take the car to redline when test driving the car. What I do disagree with is assuming that. You don't have to bounce the car off the revlimiter every time you hammer it either. Also I am not saying that dealerships don't abuse cars that are in for service I am sure it happens but I also have stated to not return to the dealership. Nobody is perfect from joyriding jiffy lube guys to techs that work in the dealership. I am not going to touch the warranty issue.
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From: Northern
Update:
Spoke with the service manager the next day and he was very apologetic. He offered me $100 towards my next service and he says he will have his shop foreman work on my car from now on. I wasn't in the mood to argue so I just said ok and ended the call asap. Just to clarify the mechanic did not drop the clutch. However he was revving my cars engine at mechanics that were standing there watching him and he was yelling VROOM VROOM out the window. Then he took off and VTEC'd it through a few gears. It amazes me how stupid some people are.
Spoke with the service manager the next day and he was very apologetic. He offered me $100 towards my next service and he says he will have his shop foreman work on my car from now on. I wasn't in the mood to argue so I just said ok and ended the call asap. Just to clarify the mechanic did not drop the clutch. However he was revving my cars engine at mechanics that were standing there watching him and he was yelling VROOM VROOM out the window. Then he took off and VTEC'd it through a few gears. It amazes me how stupid some people are.