Rick, my wife won't stop complaining. She ordered a shift knob in early November for my birthday (missed it) missed Christmas and no one is answering her e-mails. She wants me to tell people to not buy from you. Can you please send my knob to shut her up. She's JAZ057.
ZONG777

'00 silver

 

You have PM

 

Why do people keep posting private messages to Rick's in this public forum.

It's like if you have a problem with a Sears Store and you stand in the middle of the mall and YELL at the the store until someone comes out to help you.

 

because...

if no response from email, then why can't she/they post their displeasure in this public forum?

 

Rick has a life outside of Rick's Accessories. He is also frequently travelling for his day job and is inadvertantly unable to access his email.

Which knob did you order? Personally, I love the feel of my Ti VooDoo knob.

Please update this thread when your order is fulfilled and you are overwhelmed with satisfaction.



Happy New Year

 

sorry - but I see these threads all the time - and although I think its admirable that everyone jumps to Rick's defense and says "wait and see how satisfied you are - you'll change your mind about the long wait" - the truth is - you either have to have more stock on hand or be even MORE up front on the website - like instead of saying "Please allow 3-4 WEEKS to complete your order before contacting Rick's customer service." say - "We provide no estimate of the timeframe in which your order will be completed. We hope to have most orders filled in 4 weeks, but this may not always be possible. Please contact us via email and we will be glad to update you on the status of your order"

Right now the policy is almost like they are saying - give us your money and don't complain - you'll get it eventually and don't contact us. And if god forbid someone is looking for an answer on where their hard earned (typically 100+) dollars have gone - everyone jumps down their throats in the thread.

I finally ordered a product from Rick - and I'm glad its cold out - because its been 2 weeks and I know from all the posts that it will probably be another 2 or more before I receive it. I'll wait only because they are the only source.

Customer service is king. As soon as another vendor figures this out and offers the same products even marginally faster with more communication regarding the process - Ricks will be in trouble. I hope they realize this before it happens. No ill-will to the Ricks guys - I hope they succeed - but there may be a point where they should either team-up with a larger vendor with full-time staff, or pull backa bit and make it even more clear that they are strictly a custom-order specialty vendor.

 

I've dealt with rick a number of times.. .he always emails me personally, and bends over backwards to get whatever I need.

I'm not sure why so many people have problems with rick...

maybe they're using the wrong email address???

just my $0.02

 

I totally agree. I've never gotten anything except excellent customer service from Rick and crew. I think the old adage is true: you never really hear about the positives, just the negatives.

 

[QUOTE]Originally posted by thereisnospoon
sorry - but I see these threads all the time - and although I think its admirable that everyone jumps to Rick's defense and says "wait and see how satisfied you are - you'll change your mind about the long wait" - the truth is - you either have to have more stock on hand or be even MORE up front on the website - like instead of saying "Please allow 3-4 WEEKS to complete your order before contacting Rick's customer service."

 

I ordered the Pearl Aluminum engraved Voodoo knob, which requires extra work for the engraving, as well as the JDM clear sidemarkers, and got them within an acceptable period of time. So I have no complaints, but I can see people's point of view. BTW, the knob is awesome, and well worth the wait. I have a Ti one on my muscle car.

Here's a suggestion for Mr. Rick:
In my field, we have SLA's - service level agreements - negotiated with our customers, and hit them at 85%+. So maybe some sort of "full disclosure" by Rick or his Ricksters or Rickettes might keep these threads to a minimum.

But from what i see, the squeaky wheels have been greased, so who is to reproach them for it? Not me.