Ricks
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Joined: Feb 2002
Posts: 2,960
Likes: 2
From: Transporter
It would be good for Rick's website to explain that Rick's business is a side operation that may have extensive delays in shipping, and will received hit-and-miss customer service.
I say this this way, not to be mean, but to be blunt.
I have absolutely nothing against Rick, Rick's Signature Accessories, Rick's product selection, Rick's ingenuity and responsiveness to owner's ideas, or the quality of the products. Everything here is OUTSTANDING.
In fact, I venture to say that Rick's has completely achieved all the goals set out HERE.
Still, I am observing is that sometimes there is a gap between what the customer is "SOLD" and what the customer is "RECEIVING".
It has nothing to do with the products, it has to do with the perception and information on the website, versus the comments presented when product is delay for weeks or months without communication. They are two different things.
This type of business (any specialty market for a low volume product) is small and niche. I understand there is no budget to train and payroll a person to sit at a phone/computer and answer calls and messages. It's almost impossible to "stock shelves" with product. But nobody who wants to make buyers feel comfortable to buy product is going to say those kinds of things up front.
With the internet, it's easy to make a big exciting storefront and have a few people running around in their mom's basement to run a business. Not that this is the way Rick's operates, but I keep running into it all too often in my line of work. Parts are delayed beyond reasonable expectations and promises in many of these cases.
I say this this way, not to be mean, but to be blunt.
I have absolutely nothing against Rick, Rick's Signature Accessories, Rick's product selection, Rick's ingenuity and responsiveness to owner's ideas, or the quality of the products. Everything here is OUTSTANDING.
In fact, I venture to say that Rick's has completely achieved all the goals set out HERE.
Still, I am observing is that sometimes there is a gap between what the customer is "SOLD" and what the customer is "RECEIVING".
It has nothing to do with the products, it has to do with the perception and information on the website, versus the comments presented when product is delay for weeks or months without communication. They are two different things.
This type of business (any specialty market for a low volume product) is small and niche. I understand there is no budget to train and payroll a person to sit at a phone/computer and answer calls and messages. It's almost impossible to "stock shelves" with product. But nobody who wants to make buyers feel comfortable to buy product is going to say those kinds of things up front.
With the internet, it's easy to make a big exciting storefront and have a few people running around in their mom's basement to run a business. Not that this is the way Rick's operates, but I keep running into it all too often in my line of work. Parts are delayed beyond reasonable expectations and promises in many of these cases.
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Joined: Apr 2002
Posts: 317
Likes: 0
From: Fairfield
still havent gotten a status update on my order. Once again - I don't really mind it showing up later than I expected - but communication would be nice. In Rick's defense - he has emailed me back - but I guess the person who handles the actual ZTEC product line is MIA or something...
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Joined: Sep 2003
Posts: 27
Likes: 0
From: Lancaster
Ricks made things right. Rick had some problems the situation was brought to his attention and he made it right.I didn't start this thread to be a Rick bashing session I just needed some help and I got it. I think we both benifited from the dialog. Hopefully Rick will get more repeat customers through it all.
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tkeedy
Archived Member S2000 Classifieds and For Sale
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Nov 7, 2003 07:08 AM