Ricks
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Joined: May 2002
Posts: 6,907
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From: cooper city
it is very funny how i always see these threads about how rick is screwing me over, or his service sucks blah blah. but you never see a post just saying he got my ricks order early thanks. i have ordered so many products from them. the last being my yellow box which i am waiting for but i only ordered it like two days ago. but before that it was gears. they didn't ship on time i got an email saying sorry for the delay and got them over nighted to me free of charge. i have been nothing but happy with the service of all the ricks workers. thanks to all of you. i tip my hat to you guys. i've said this plenty of time and i will say it again, this wasn't the first time i have done business with rick and it will not be the last!
Registered User
Joined: Feb 2002
Posts: 2,960
Likes: 2
From: Transporter
I'm going to Sears today. I'm going to have to try this.
As stores go, It seems the more cameras they put in the ceiling the less they see you.
Customer service is at an all time low everywhere. Customer patience is also at an all time low.
P.S. When we get urgent, isn't it always better when we blame it on our spouse?
[QUOTE]Originally posted by ruexp67
It's like if you have a problem with a Sears Store and you stand in the middle of the mall and YELL at the the store until someone comes out to help you.
As stores go, It seems the more cameras they put in the ceiling the less they see you.
Customer service is at an all time low everywhere. Customer patience is also at an all time low.
P.S. When we get urgent, isn't it always better when we blame it on our spouse?
[QUOTE]Originally posted by ruexp67
It's like if you have a problem with a Sears Store and you stand in the middle of the mall and YELL at the the store until someone comes out to help you.
Registered User
Joined: Apr 2003
Posts: 8,595
Likes: 54
From: Temple City
Originally posted by Zach H
I ordered a shift knob from Rick's, and three days later, it was at my door.
I ordered a shift knob from Rick's, and three days later, it was at my door.
Registered User
Joined: May 2002
Posts: 935
Likes: 0
From: Clifton, VA;Arlington, VA
I have ordered several items from Rick's and each time I have been 100% satisfied. I would highly recommend Rick and his business to other owners and plan on purchasing more items from him in the future.
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Joined: Oct 2003
Posts: 20
Likes: 0
From: Stanhope
The problem isnt with Ricks products, I love his stuff. The problem isnt with things being backordered, thats life. The problem is with communication. E-mails shouldnt go unanswered. I am happy that this problem has been brought to their attention and that hopefully progress will be made in this regard. I had several e-mails go unanswered too, until I stamped my feet and got annoyed. If I was told that my items were backordered for 6 months, I'd just reply with "bummer" but when I'm kept out of the loop its very annoying. I got an e-mail recently that said my last item has shipped (steering wheel badge) so I look forward to recieving it, thank you. I hope things get better, there are many more products that I would like to buy in the future. However, the communication problem needs to be fixed. It makes me feel like a jerk for getting annoyed. As an airline pilot, I understand scheduling difficulties, prehaps a disclaimer is in order.
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Joined: Sep 2003
Posts: 745
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From: Sarasota
Originally posted by SSS2k
Rick, I received an email today from James regarding my order, he says he shipped the order today via Priority Mail. For this I am appreciative, however a customer and the owner should not have to bitch before something gets done, thats not the way to operate a business. I am some what disappointed in the service of your business. I honestly did not care or worry about my order taking a very long time, months actually, but when my emails were left unanswered and I read of other such cases I began to get annoyed; and that simply reflects a blatant disrespect for your customers. Please turn this into a positive learning experience and look into the problem so that you can return to the quality service that I had originally expected from you.
Garrett
Rick, I received an email today from James regarding my order, he says he shipped the order today via Priority Mail. For this I am appreciative, however a customer and the owner should not have to bitch before something gets done, thats not the way to operate a business. I am some what disappointed in the service of your business. I honestly did not care or worry about my order taking a very long time, months actually, but when my emails were left unanswered and I read of other such cases I began to get annoyed; and that simply reflects a blatant disrespect for your customers. Please turn this into a positive learning experience and look into the problem so that you can return to the quality service that I had originally expected from you.
Garrett
Garrett