I also ordered your badges on the 27th of October and am yet to recieve them. You havent answered two of my emails either. Reference number 177881445161 .
gmoore

 

I also ordered the voodoo knob a few weeks ago, and have emailed them at least 7 times to find out the status. There's no etching, so they can't use that for an excuse for being so late. I simply wish for either my refund or the knob. I am not willing to accept this type of customer service...I also understand that he has another full time job, I do also, and I have over 500 positive feedbacks with a 99% rating on ebay. Why is my rating so high? Because Customer Service IS the Name of the Game, and that's what I give people who buy from me. Is it so wrong to expect reasonable service anymore? Please either put the knob in a box and send it to me, or refund my money. This will not happen a second time. Live and Learn...Dakota

 

[QUOTE]Originally posted by ruexp67

 

I'm appalled that emails are going unanswered and orders unfulfilled without any communication with our customers. I have emailed my two partners, James Mullins Jeff Shahan, with a copy of this thread and asked them to help me come up with answers. Seven emails unanswered is inexcusable.

zong777, Dakota, and anyone else on this thread with an order problem, please email me at hesel@artsci.com so I can track down what's going on. Please include a copy of the online receipt for you order.

 

I ordered clear diffusers Saturday night and they were shipped out 12/29 and I received them today, 12/31. This is how transactions are supposed to go and I am satisfied.

 

[QUOTE]Originally posted by Rick Hesel
I'm appalled that emails are going unanswered and orders unfulfilled without any communication with our customers.

 

Rick, I received an email today from James regarding my order, he says he shipped the order today via Priority Mail. For this I am appreciative, however a customer and the owner should not have to bitch before something gets done, thats not the way to operate a business. I am some what disappointed in the service of your business. I honestly did not care or worry about my order taking a very long time, months actually, but when my emails were left unanswered and I read of other such cases I began to get annoyed; and that simply reflects a blatant disrespect for your customers. Please turn this into a positive learning experience and look into the problem so that you can return to the quality service that I had originally expected from you.
Garrett

 

Rick, You have e-mail.

 

[QUOTE]Originally posted by thereisnospoon
Sorry - but I see these threads all the time -......<snip>

 

[QUOTE]Originally posted by Stratocaster
The problem here has been two fold: First they number of orders placed spiked and second VooDoo Bob had a production problem. His production problem was the fact that he lives in the area impacted from the