Ok this is pretty long but conversation through PM has apparently been ignored or something.
Paid for items March 9th.

Tim: (March 9th)
$310 for airwalker lip (please paint it GPW MY00) (apx. 1-2 weeks)
$25 for 04 radio door (thursday)
$650 for the 04 headlights (pair) (thursday)
$45 for the shipping
The radio door and headlights will be shipped on thursday this week the shipping quote was $45.00 shipping on the door and lip the charge on shipping on headlights is $35.00 (2 boxes) I cant put all the items in one box as it risks damaging the lip I will ship the lip once the paint shop completes the paint (as I do these on order)

KaliTurbo: (March 20th)
Hey Tim, I dont mean to bug you but could you give me the tracking # for my radio door, headlights and my airwalker lip painted gran prix white? I was just wondering when I will get them in =) Thanks buddy!

Tim: (March 20th)
the headlights didnt come yet? or radi door? I will get tracking on Monday please send a reminder pm the other guy got his headlights a day aog ... the front lip will take apx. 1 more week or so (waiting on body shop at this day and time I can be reached at xxx-xxx-xxxx

Tim: (March 27th)
sorry I have had a few family issues I have been trying to get it from Earl (parts manager at Honda) his number direct is xxx-xxx-xxxx
xxx-xxx-xxxx durect to South Honda where it was shipped from they were shipped the same day as the other 2 sets>? He will return to the office on Monday I will eithor get a tracking or issue a refund or buy another set for you I can be reached at xxx-xxx-xxxx

KaliTurbo: (March 27th)
Tim, thank you very much for checking on that for me I really appreciate it. Sorry about your family problems and hope everything goes well! I'll just wait a few more days and see whats up with my headlights and radio door hopefully they'll come this saturday or something, if not I'll PM you again. When do you think the lip will be shipped out?

Tim: (March 28th)
waiting for the lip to get out of the body shop, its in ther now being painted with 100 sets of eyelids .. well so to speak 8 lips 4 sides and 100 sets of lids I will throw in a set of lids for ya I know for sure the headlights should of been shipped a long time ago? but the wholesale honda guy returns tomorrow so no ands if's or butts Thanks

Tim: (March 30th)
Hey got the tracking xxxxxxxxxxxxxxxx i think this is the right one

KaliTurbo: (March 31st)
Tim thank you for the tracking #, I see its been "delievered" on March 18th but I never got it. None of my family member has seen it either, could they have made a mistake? Could you check into this matter for me?

Tim: (April 1st)
so u never got it? I will check into the matter I know it was shipped ? Why would they just leave it on the porch? I will see today

Tim: (April 2nd)
yes it is for the tracking for the door and headlights .... I have contacted ups they will be getting back with me on Monday The lip will be ready early this week I snapped a few pics of them working on it

Tim: (April 4th)
Yes I do not intend to take cash from ppl without delivering .. thats what tracking is for .. but some reason it says delivered and it was not? Not sure what gives but I will get to the bottom of it

KaliTurbo: (April 7th)
any update on my package buddy?

Tim: (April 8th)
they told me I am SOL as they delivered the package to your door ... are you sure that you did not get it? I asked if I can file a insurance claim but it states that it got to your house ... not sure what to do ... call me today please xxx-xxx-xxxx

BTW ur lip is done ... that is the only good news i have at this moment

KaliTurbo: (April 8th)
What? How can they state that it has been "delivered" and it has clearly not been? The package is no where to be found and all my family members have been keeping an eye out for a "huge package" for me. No one has seen anything nor signed for anything. I'm sorry I'm just a little ticked off, not at you, but at this situation. I mean as a customer all i know is that I paid in full for some items and I haven't gotten anything yet. I mean how can they "deliver" something to my door when no one signed for it or saw what the package looked like.

For all I know the fedex guy could've just say that its been "delivered" and took the package home himself. Unless they have documentations of them handing the package to me or my family member, I wouldn't call that "delivered to my door". For as long as I've been ordering stuff online, they always need a signature or if no one is available, then they bring it back to the facility and they leave a note on your door telling you to come and pick it up at the warehouse. I've never even recieved a note on my door, thats how rediculous this fedex guy is.

Sorry Tim, I am not angry with you, I just want to let you know how I feel as a customer and the shipping issue here. I mean you gotta put yourself in my shoes, say you pay someone over $1,000 and then the shipping guy says that its been "delivered" even though you never saw anything, signed for anything, or have any note saying that it was available for pickup.

Could you make sure you don't send my lip out with fedex again? They've screwed up on my package once and I dont trust them anymore. They might just say that my lip was "delivered" and steal it from me again.

Tim: (April 8th)
I know how you feel I will again put a few more calls into ups (it was ups I think) have to look at the tracking number again. I have had a few claims this week with Fedex and UPS I hate shippers! Give me a call tomorrow please xxx-xxx-xxxx

KaliTurbo: (April 10th)
Hi Tim, been trying to call you but your phone "cannot recieve messeges at this time".

Tim: (April 11th)
sorry but my voice messages was full I will be around Monday

KaliTurbo: (April 11th)
Ok man I'll hit u up Monday

Tim: (April 11th)
BTW happy easter Shipping ur lip on Monday FedEx with signature

KaliTurbo: (April 11th)
Thanks (can you also give me tracking # for it too?) Im very leery of packages being shipped now after what happened. Happy easter to you and your family too!

Tim: (April 11th)
yes i agree 100% as they (ups) has lost several packages over the last few weeks one guy buys pcs from me like 8 at a time and someone took out 2 flat monitors from the boxes I was a little mad and they said they will chekc into it ... like always ... I should start driving the stuff to these ppl

Tim: (April 11th)
another thought ... call ups tomorrow and ask them where the is the headlights maybe they have them there? ask them who in their right mind will leave something laying on a porche

KaliTurbo: (April 13th)
Ok checked the FedEx tracking # and it lists it as going to xxxx, so hopefully it'll be here this saturday as estimated. I'll keep you updated man.

Tim: (April 13th)
at first I was like huh? xxxx? I know FedEx will get it there

Tim: (April 21st)
Great to hear have not heard anything from them yet call them bastards again for me

KaliTurbo: (April 28th)
Hey Tim, sorry to keep pestering you but I'm getting really desperate to get my headlights. My cars been sitting in my garage for a month now. I called ups last week and see whats up and they told me to call back after the 7 business days are over. So I called yesterday and they told me that they have agreed that I never recieved the package and they sent the claim back to the "original" shipper, which I think is probably that other place that you had my headlights/radio door sent out through.

Can you please check with them and see whats up? I'm so desperate for a set of headlights right now I'm almost to the point where I need to go and just buy some stock ones until my new ones come in. Please keep me updated on this, thanks Tim.

KaliTurbo: (May 2nd)
Hey man I'm not sure if you got my last pm or not but I called up ups and they said that they aggreed that the package was never delivered and that they have claimed for the original shipper (either you or the company that you sent it through, Ohio Honda or something). Could you check with them and see whats going on?

Tim: (May 3rd)
I know the feeling I am going to the dealer today, If all is true about the claim I will order a new set of lights and door

Tim: (May 3rd)
calling him today ! thanks

KaliTurbo: (May 6th)
Did you get a reply from him yet? Don't mean to be so demanding or rude but I'm just getting a little restless over my headlights and radio door.

Tim: (May 10th)
Hi here is his direct number xxx-xxx-xxxx his name is Earl tell him ur the guy with the lost headlights I will call him today

KaliTurbo: (May 13th)
Tim, its been about 2 months and I haven't gotten my headlights yet. I called the Earl and he said he's still fighting with ups to get reimbursed before he will send me out another pair. I already called ups and they said they have taken care of everything. I feel like I'm being taken for a ride. I mean if he waits for "reimbursement" god knows how long that is going to take. I mean ups already told me that they have taken care of their part so I dont' see what the problem is. I mean its gotten so bad I had to buy stock headlights just so I can drive my car around till the new one gets in.

Would you either 1) refund the money for my headlights, radio door, and shipping for these 2 items or 2) ask Earl to send me out a set. I just feel like I have to fight to get the parts I bought. Sorry if I sound like a jackass but Im just getting really frustrated and believe that I have been VERY patient throughout this whole process. I mean 2 months is a long time.

Tim: (May 14th)
I will go to the dealer and haggle with these guys, I will also call UPS to find out if they are going to send a check to replace the items Please forward ur number

KaliTurbo: (May 14th)
Ok heres my cell # xxx-xxx-xxxx please let me know.

Tim: (May 21st)
Hi I will make a trip to the honda dealer on Monday , I will be taking your number with me as well to get this taken care of asap sinc eit has been a long time

Tim: (May 28th)
Honda is a joke a complete joke, I have your cash for a product, they took the cash and sent out the product .... well after speaking with him yesterday (I am having a very hard time with them at this very moment with some other unfinished business) he asdvised you to call him xxx-xxx-xxxx ask for earl.

Give me a call or forward your number and I will give ya the 411 regarding my situation with honda at this very moment

I just wanted to let you know I did my complete part, taking the order and having the item shipped the same day it was suppose to ... somewhere along where ups went wrong and they (ups) say that they think it s fraud or something along the lines of that ... Its very frustrating at this moment but I will tell ya more when I take to you

As of this PM I asked him to refund my money for the headlights, radio door and shipping for these 2 items. This was I think June 6th and I still haven

 

Went down talked to both the dealer and UPS

I had the item drop shipped from Honda the same day promised

Tracking number clearly states item was delivered to YOUR address left on doorstep (dont know why they do that)

UPS says they are investigation a fraud with this transaction

There is no settlement check or anything ... I gave you all the info to the dealer, me and UPS tracking

I did my part ... have a tracking that item was shipped and delivered to YOUR home

Again ... why all my sales for OEM stuff have ceased till Honda gets my other 2 hardtops delivered and other hanging transactions taken care of.

 

Damn.....good luck....

Something is shady here.

Ive had MANY issues with UPS and FedEx. If there is no signature by someone who is "athorized" by you, then you automatically get reimbursed for it. Even if the status is delivered, without a signature, they must pay for it. This entire process takes NO LONGER than 7 days.

Im not saying Tim did something shady, as he is an upstanding and trusted member on the board, but something is not right here.

 

[QUOTE]Originally posted by NFRs2000NYC
Damn.....good luck....

Something is shady here.

 

Call your CC company and cancel it. Tell them you never got the goods you purchased three months ago.

 

there was a tracking given and stated from UPS it was delivered 3 months ago to the correct address of kaliturbo

 

CC disputes are not an option 3 months later.

Tim.....it is my understanding that the lights and door were "drop shipped"

Meaning....you recieved payment, and a third party shipped the actual product correct.


I place 0 blame on you, but this situation must be resolved the correct "business" way.

So.....you either.....

A) Refund him the money, and when UPS sends a check, you keep it.

B)send him another pair of lights and door, and when the check comes, you will have payment.

This is the only way, and the right way.

I am not taking sides here, but unfortunatelly Tim, in the retail world, sacrifices must be made, in the interest of great customer service.

 

Tim sorry man but I have talked to ups and they have told me clearly and specifically that they have settled it with the shipper. Either they are lying, the shipper is lying or whoever. It doesn't matter to me at this point. All I know is that I am out of $700 something bucks with nothing to show for it.

I'm tired of calling ups, tired of callling Honda, and tired of trying to PM you. Yes packaged was "delievered" to my address. They left it on the porch with no signature or any note or anything. Usually they leave a note saying that they came and no one was at home and that they will try again tommarrow. For all I know the ups guy could've just jacked my stuff. The least they could've done was put it on the side of the house.

 

Just got back off the phone with Honda ... no check has arrived nor will ups settle the claim due to the reason the item was delivered

This is why I do not carry any more OEM stuff at this time

did a little more of a search on the tracking

1Z 386 381 03 1004 577 8
Delivered
Delivered on: Mar 18, 2004 11:32 A.M.
Delivered to: PORTLAND, OR, US
Service Type: GROUND


Mar 18, 2004 11:32 A.M. PORTLAND, OR, US DELIVERY
5:58 A.M. PORTLAND, OR, US OUT FOR DELIVERY
Mar 17, 2004 11:38 P.M. PORTLAND, OR, US ARRIVAL SCAN
2:58 P.M. SPOKANE, WA, US DEPARTURE SCAN
2:41 A.M. SPOKANE, WA, US ARRIVAL SCAN
Mar 13, 2004 4:38 A.M. INDIANAPOLIS, IN, US DEPARTURE SCAN
Mar 12, 2004 8:30 P.M. INDIANAPOLIS, IN, US ARRIVAL SCAN
10:17 A.M. DORAVILLE, GA, US DEPARTURE SCAN
Mar 11, 2004 11:45 P.M. DORAVILLE, GA, US ARRIVAL SCAN
11:10 P.M. FOREST PARK, GA, US DEPARTURE SCAN
7:38 P.M. FOREST PARK, GA, US ORIGIN SCAN
7:28 P.M. FOREST PARK, GA, US UPS INTERNAL ACTIVITY CODE;FORWARDED TO DESTINATION
6:03 A.M. US BILLING INFORMATION RECEIVED

 

[QUOTE]Originally posted by KaliTurbo
Tim sorry man but I have talked to ups and they have told me clearly and specifically that they have settled it with the shipper.