The company I work for ships regularly to Canada. It can take up to twelve weeks from ship date to get through customs and then have fun with the duty. It is a mess and a big pain in the A$$. We ship about 500 packages a year and they are always late. Give him a PM and ask if it has shipped. If it is then in about another four to six weeks it should be on your door.

 

It's important to understand that Jeff and Joe are doing the work of 6 people with 2. I have had poor luck through email and messages but so long as I keep calling until I actually get one of the two on the phone service has been 100% top notch.

Just keep calling talk to them in person and you will no doubt get the same great service we have all seen over and over again.

 

Just my take from an unbiast 3rd party: All tricked out you have every right to be annoyed with the slow order BUT: From reading these posts it seems like shipping to canada doesn't seem to be timely for anyone. Moral of this story if you want to order anything from canada in a timely fashion it probably isn't going to happen if it is comming from the states. Its a crappy situation for both partys. A it puts all tricked out in a bad position because after reading others feedback he had high exspecations. But at the same time i doen't seem very likley that someone would ruin their reputation on 400.00 bucks. Sorry if these points have allready been made just bored at work and thought i'd give my two cents since i know neither party. Hope everything works out
justin

 

I've purchased items through Jeff (hardtopguy) numerous times and have no complaints with the items or shipping.

However, I have called him and left messages with his voicemail numerous times and my calls were never returned (yes, I left my name and number). I've found that e-mails don't get a response for weeks at a time, and phone calls are hit or miss. If he's there, you'll get him and he takes care of everything while on the phone, including answering any questions you have. If he's not there, your best bet is to keep calling until you do get him, as he doesn't return calls as promptly as you may like.

I'm currently waiting on a credit for a part that I returned about a month ago. I'm not too worried about it yet, as I know there is usually a process in the accounting department that causes refunds to take a while to be done. If I don't get the refund in the next week, I'll give him a call to check on the status of it. I have sent him a PM, but I don't expect a return on that for at least a week (similar to sending emails).

Jeff is a great guy, he does a good job of providing great service and products, but yes, he is very busy and isn't sitting by the phone waiting for everyone's call. He does work at Ganley Honda and has stuff to do.

So, if you're having problems, keep calling. Don't send PMs. Don't send emails. Call until you get him on the phone. If you get his voicemail, hang up. Don't leave a message, as it probably won't get returned right away. Just call back a few hours later. Trust me. I've done this numerous times. Once I have Jeff on the phone, everything is good to go!

 

Were not in the business to rip people off or in this case "STOLE" someones money. It is also interesting how the stories get told leaving out all the major facts. This initial order of over $1700.00 was hand delivered by Jeff to the customers door steps in Canada. The order was added to by this customer and shipped which included a grille that there are no complaints on not receiving so we know the order was received. Our reputation means more to us then the parts involved in this matter. I do have the 1 email that was sent to me regarding this matter that I have yet to respond to and that I take blame for. I have no voicemails regarding this or messages from our secretary. Since we are called out on this we will handle it in this thread also. I have urgent ordered the parts in and will be shipping them out 6/23. I will also be posting the tracking number for all to see.

 

I have no dog in this fight but to be honest the fact that he does the work of 6 (or 600) isnt really my concern as a customer. No one should have to hound someone to get an answer to a question. Email should be responded to. Voice messages should be returned. You shouldn't have to keep calling and calling someone hoping they answer so you can actually speak to them. Maybe others feel the low prices are worth putting up with such games but based on these quotes from happy customers I personally would stay away. I don't need that kind of headache - when you offer goods for sale you need to have the time & resources to perform the requisite customer service and not just in a "best effort" mode. If you can't then you shouldn't be offering things for sale. Obviously just my 2 cents...

 

Use of words like dishonesty should be made very carefully. In this case, it's an outrageous charge and a tantamount to libel. Jeff is as honest as they come. Go crawl under your rock.

 

[QUOTE]Originally posted by Rick Hesel
Use of words like dishonesty should be made very carefully.

 

All-tricked-out- Perhaps you should have served in the military. There is such a thing as a chain-of-command. When you don't get satisfaction at one level, you go to the next--- you don't run straight to the emperor. And you publicly accused someone of committing a crime against you? If you and your girl are so upset, why didn't you ask to speak to someone at the dealership, as in the overall manager or owner? Putting myself in your shoes, I'd be unhappy with the delay, but definitely would have handled it much differently than you.

Is what SanMarinoCpe said true? Did they already make one trip to your place? That does put things in a much different light, no? They traveled to you for whatever reason(maybe there was a meet they attended up there), delivered your original order, and because you haven't received your additional items as quickly as the hand-delivered stuff you received, you've gone off the deep end?


As for me, I consider myself a friend of both SanMarinoCpe and Hardtopguy. Putting that aside and separating business from friendship, I would, and do, still do business with them. They are 10x better than any dealership around here, and that's before having the lowest prices. I don't care how much they have on their plates, I'm the customer and have been treated as such. Then again, maybe I get such great treatment 'cause I'm a great guy!

 

While I am a simpleton, I think it is possible to be sued over comments made on the internet just as if they were printed in a paper.