Cylinder 1,2,3 and 4 MISSED FIRE! Help
01-01-2004, 05:08 PM
#42
[QUOTE]Originally posted by Rick Hesel
OK, with all this being said, why is it that not a single tech at the 3 Honda dealers I've taken my car to for the CEL problem could find the cause and fix it?
OK, with all this being said, why is it that not a single tech at the 3 Honda dealers I've taken my car to for the CEL problem could find the cause and fix it?
01-01-2004, 10:25 PM
#43
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Having been a service writer, finance manager and a sales manager for a NUMBER of dealerships, I can only confirm that techs get paid on flat rate (or flag hours).
Also, the theory behind A, B, and C techs is true. It's done so that a dealer can balance out high paid and low paid employees and budget accordingly.
This is both good and bad.
Good because if you had a tech getting paid by the hour, what would be his motivation for moving quickly?
Bad because they want to blow through the service and get on to the next job. Believe it or not, but the quality of work doesn't necessarily suffer from this because if they have comebacks (multi fix - same problem), then that hurts the tech.
It's also bad because the techs tend to only want to do jobs out of a service manual because everything is laid out for them. Diving into something totally unknown doesn't pay that well because you can't charge straight rate for diagnosing. Otherwise you end up charging a customer 300 for finding a problem, then another 200 to fix. That simply doesn't work because we as customers are unwilling to pay for that. We seem to think that our cars should NEVER brake down and if they do it's HONDA'S problem, not ours.
When I used to pitch warranties in finance, people would often say something like "I dont' think I need it. If my car brakes down before 100,000 miles, I'm gonna call Honda and never buy one again!" That's idiotic in my opinion.
Another thing is that techs usually DON'T jump on warranty repairs because they pay much less per hour than CPT (customer pay ticket).
So, there you have it. I don't know if it helped any or not, but hopefully provided some insight to all you all.
peace!
Also, the theory behind A, B, and C techs is true. It's done so that a dealer can balance out high paid and low paid employees and budget accordingly.
This is both good and bad.
Good because if you had a tech getting paid by the hour, what would be his motivation for moving quickly?
Bad because they want to blow through the service and get on to the next job. Believe it or not, but the quality of work doesn't necessarily suffer from this because if they have comebacks (multi fix - same problem), then that hurts the tech.
It's also bad because the techs tend to only want to do jobs out of a service manual because everything is laid out for them. Diving into something totally unknown doesn't pay that well because you can't charge straight rate for diagnosing. Otherwise you end up charging a customer 300 for finding a problem, then another 200 to fix. That simply doesn't work because we as customers are unwilling to pay for that. We seem to think that our cars should NEVER brake down and if they do it's HONDA'S problem, not ours.
When I used to pitch warranties in finance, people would often say something like "I dont' think I need it. If my car brakes down before 100,000 miles, I'm gonna call Honda and never buy one again!" That's idiotic in my opinion.
Another thing is that techs usually DON'T jump on warranty repairs because they pay much less per hour than CPT (customer pay ticket).
So, there you have it. I don't know if it helped any or not, but hopefully provided some insight to all you all.
peace!
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