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here's a scan of the letter. I have it available at higher resolution, but it's readable. Good luck with your Dutch! Someone on the European forum found out that it's a worldwide recall. But it starts in The Netherlands and Germany this month. Next month Luxemburg, Belgium and Switserland are up. No details about America though? Has anybody called Honda America yet?
BTW the person who signed the letter has a great name! Not very good advertisement.
This is indeed an interesting turn of events and its very encouraging that Honda feels they have a solution to both problems. A worldwide Recall is clearly in order.
That would mean roughly 45,000 cars, with as stated earlier, about 25,000 of these being in the US. In the Recall world thats a very small number. Given that the alternatives mean replacing the motor at no charge, it would seem the proper business decision and customer service decision as well.
Yet, Honda has shown it does not like to hang out its mistakes, for whatever reason. So, like you, I wonder. Another concern, other than publicly acknowleding the problem, is wondering if their mechanic's are up to job. And too, they may be thinking that an lot of the owners drive a very limited number of miles each year... so...
Hum, the more I think about it the more I too think a write in campaign may be necessary (damn shame if it is; and if so, it would be my last Honda ever).
I forgot to say THANKS for the posting this. Also, I just saw your latest post and its more encouraging. Maybe they are just going to practice the repairs in Europe before coming to the States. Just kidding... I suspect you have better mechanics over there and a much smaller volume to do.
that's a good question, hecash. Mine isn't even at a dealer yet. MY question for those reading this forum is, do recalls include cars that have gone over their warrantees?
I'd like to thank you VERY much for posting this. As a lot of people already know, I am in a warranty battle with AHM over my blown motor. They claim it's my fault the motor failed (saying I misshifted). I know I didn't. It's been going on since August 18, 2001. I went through EVERY channel possible at AHM, to no avail. I've hired a lawyer... I'm sure he will find this VERY interesting.
Needless to say, unless AHM does something to REALLY make up for what I've gone through, this will be the last Honda I'll purchase. Too bad, too. I love this car and I love my bike. Goes to show you that product isn't enough; you need good customer service.
As you might know, the Netherlands is a good country for testing things out.
You know.... the firt McDonalds outside of America was in the Netherlands....
I hope it is a worldwide recall for all of you out there. I hope it is not a test job to start with it in the Netherlands. At least, I will wait for some weeks to do mine, then at least I know the mechanics gained some experience in fixing the problem ;-)
...do recalls include cars that have gone over their warrantees?
Yeah, good question.
Certainly, if the recall's for a safety consideration (e.g. seat belts), then age/mileage is not an issue.
On the other hand, for TSB-type issues, we know from experience that the process can be highly conditional (e.g. VIN-dependent), and even up to dealer discretion.
The issue at hand seems like it's somewhere in between -- too serious to be simply a TSB (at least as far as we owners are concerned!), but also arguably not a true "safety" issue. Given some board members' previous run-ins with AHM, we Yanks may end up having to fight this one out.
You may not get the "recall" done, but if you had a #4 failure and you have an early s2k, I'd say you'd have a pretty good arguement to get it done (probably require a laywer tho).
I'll keep my fingers crossed that they will take care of us. *hoping*
Just kidding... I suspect you have better mechanics over there and a much smaller volume to do.
