Well, Dave, I'm getting ready to give Comcast CS a try, in a similar situation to your dealings with AT&T. About a half mile from here, there is a stretch of Comcast cable on the highway between two poles that is so heavily weighted down by various vines and other vegetation, almost to the point that the cable is touching the ground. You can plainly see that the cable is badly stretched, so the engineer in me says that sooner or later, something is going to give and everyone upstream of that point is going to be without cable service. So, Comcast has two choices, as I see it: A) Call in the tree service now, clear out the vegetation, and no one loses one minute of service, or B) Wait until the cable snaps, then deal with replacing the cable, plus cleaning up the vegetation. I really wonder why they, themselves, haven't fixed this, as I see their trucks go up and down this road many times a day. Seems like one of their employees should have noticed the problem. Guess it's those silos again...

Just wonder how much run-around and transferring I'll have to go through to speak to someone who can even understand the issue...

 

Gene, you'll have to update us on Comcast.

AT&T never showed up, so after cutting the grass today I put it together myself once I studied it for a while. I had to give it a damn good kick at the end to set everything into place but I didn't care if something broke or not. I was tired of looking at it in that condition.

 

Dave, now that I am walking more I have been looking at the AT&T yard cans in our area. I have noticed that most of them are ajar, or just plain wide open! Years ago when I worked for another phone company if we left a can open or in need of repair (without writing a repair memo) we would be written up. Times have changed!!

 

Haven't called them yet. Guess I'll have to wait till after the weekend now.

 

Suggestion: since you've already written it up, just do a cut and paste online at their site.

 

Worth a try.

 

Just wanted to update this. Kind of let the whole thing drop, but today, when I drove by the offending overgrowth, I noted that it had been removed. Either someone else reported it or Comcast did it on their own.

 

The best response I've gotten service wise, is to call your local city/county utility company and tell them the issue. They all have the numbers to call for an outside cable/phone company and repairs. Let them handle it.
Example- the cable/phone box was run over by a vandal who also hit a number of mailboxes. Called my utility company on a Saturday night, and AT&T was out there repairing it by 6am Sunday morning.