Don't. Because when you do, you'll be hooked. BTW, if you've not done so...... push the "A" at the bottom of the remote and then go to the right on the menu to the "Tips". There are 31 and some are really good. Example, I wanted to turn down the brightness of the Clock on the box and it showed how to do it.

 

Generally no. we had an issue last summer where it was out for a few hours.
of course it also meant no internet access as well.
with nothing to do had to actually talk to wife.
[/quote]

YOU ARE NOT GOING TO BELIEVE THIS. We were watching the Red Wings game last night before hitting the bar and we LOST TV reception for about 10-15 minutes.

 

Well, its been another year of Comcast/Xfinity service and once again my bill jumped up $35 without warning. Once again I got to waste a few hours with this wonderful company. You got'a love this. I called and got an American who I could understand instead of a call center in India. When we were done he agreed to reducing my bill by $56/month!

I thought, wow, that went better than I expected.

A couple days later I get an email saying I've signed up for a time contract, etc. and to check out the details on My Account. When I did I couldn't find anything different. So I call and get India. Rep hangs up while we are talking. I call again; this time another rep hangs up. I take a cold shower. I call a 3rd time and immediately ask to talk to a Supervisor and of course I landed in India again; only this rep speaks decent English. To make a long story short he determines that the American who saved me so much did so by putting me on a much higher priced plan without telling me.

The new Rep really spent a long time with me. Put me back on my original plan and prior rate and set it up for 24 months. Plus he said he submitted a report on the other Reps, especially the American after looking up his ID. Collectively I think spent about 5 hours with Comcast. But it's worth it if it saves me $35 x 24 months. That equates to $168/hr. But I won't know for sure till I see my next bill, after all I do know what company I am dealing with.

 

Yes, the bill jumps when your contract is up, whatever timeframe that is. I was surprise last time when mine went up, but the year had already gone by and I didn't realize it.

 

I work for a regional cable provider. All we want to sell you is the internet. No $$ to be made in phone and programming costs are so high on the video side all you get are cost complaints from the customer anyway.

We are currently moving to "transperancy billing" regarding what our video costs are and what we charge the customer. Provider costs are outrageous.

In short, buy the internet, get video "over the top" via Hulu, Amazon, Apple, Netflix........

 

Ah the unexpected (but actually we forget) bundle pricing offer/promotion is over, so we hike up your bill invoice. I hate that we have to deal with them on a regular basis to get the best price.

I have their phone, TV, internet bundle. Cell phone doesn't work that great in the house. TV, well I AM watching much more Netflix and Amazon, so I'd be "this close" to asking for basic cable, but there are still channels on TV that we do watch on extended cable. The price of the internet only option isn't all that cheap either, so I bite the bullet and send them a check every month.

 

Now if I could just get RCN here.....

 

Look it over carefully, same BS with Verizon, promised one rate and I received another when I got my bill. I hate Comcast and Verizon and refuse to talk to anyone from India.

 

We are almost at a 4 month long wrangle with comcast. Our bill jumped by $56.00 and we were just horrified about how much we were expected to spend each month. We cancelled comcast and switched to WOW for home phone and internet. We went out and bought a Leaf ariel and saved ourselves at least $100.00 a month. Then the bill came in from comcast, we phoned and reminded them that we no longer had their service. Another month, another bill, another month and an ever increasing bill. It seemed that our conversations with them were of no consequence. Eventually we took the drive to the most local of their stores. The assistant was a bit "prickly" at first and then when they saw all the info on our account there was an attitude change. Now we wait - will there be another bill this month or will we get the $74.00 refund the store said we were owed. We are waiting with baited breath and vowing to never, never, never deal with comcast again.

 

I will say that my last interactions have been positive with comcast. and verizon has pushed to the head of the A-hole list for me.
the good folks at the local service center even replaced the remotes 5 separate times that the dog ate up.

they also taught me the cheat codes to get access to system level line modem diagnostics bwah hah hah.

now I can have power when I argue with the call center and tell them the line signal is crap.