Back in business with a new unit in about 30 minutes. Lost all the recorded stuff but it wasn't like we had the only copy of The Iliad on it.

 

Perhaps just engaging the brain before writing anything would be helpful. Do note that although I'm to be assured that I've definitely contacted the right person, he's sending it on to someone else for resolution anyway. And s/he will get the problem resolved today, but it's going to take 48 to 72 business hours to accomplish that.

 

That is today in Comcast-speak.

 

I guess everyone has their own opinions.

I've been with Comcast for Cable/Internet since I moved in about 15 years ago. Other than an accident taking out poles or service boxes, I can honestly say that I've had a loss of service for a total of MAYBE 5 days over 15 years. I don't think that's bad at all and in my eyes, acceptable.

I've gone through 3 cable modems (Comcast does like to leave you out there until there's a problem, and then replace something obsolete with a current model).
I've only had 2 cable box changes (original one, then the HD ones), but several of each. While not new in box, they were clean and shiny when I got them.

I will also say that I have a Comcast office within 10 minutes of my house, and with a very flexible work schedule, don't mind stopping there when it was required.

On the other hand, my last experience with Verizon for my land line took multiple tries to figure out that the copper between my house and the service box down the street was bad and needing replacing. That probably took a week or two total and several calls/techs coming out.

I think its a crapshoot - like every industry, you get people who are competent, and those that aren't for any particular issue.

 

I just got a call from Comcast's corporate office. They're sending someone to pick up the equipment Wednesday, and have assumed all responsibility. It's not costing me a dime. It sounded to me like they're not all that happy with their local office here or with the guy who botched the install, and lied about the equipment and service, so it may be costing them something.

To Comcast's credit, I was told by the representative that if I should ever change my mind about their cable television, she gave me her number at the corporate office directly so she can oversee the installation. I'll stick with DirecTV, all the same. The problem with rain-fade aside, DTV's customer service has been exemplary in my experience.

 

Comcast came out a couple of days ago to replace the HD box on the living room TV. I discovered that there are two HD boxes - one without and one with DVR. I record a lot and was going to record something in the LR when I found out it would not. So now I have the DVR box, three months later. The tech said 90% of the customers don't record. That surprised me. Anyhoo...I happy now. Comcast knocked off a large part of my bill.

 

The DVR is without a doubt the BEST feature of Comcast! I use it for all the Wings games (for example, the last four of the regular season are already scheduled with each having an extra hour added in case of OT or SO). I fast forward through all the period breaks and commercials. I have several series prescheduled for every new show (Harry's Law, Person of Interest, etc). That's also how I watch all the auto races (F1, Indy). The DVR gets a big

 

My first DVR was a TiVo before the cable cos. introduced theirs'. It is one of the best devices for TV watching, as dlq said, I also record programs so that I can remove the ads. on Harry's Law and Person of interest.

 

Well...there seems to be an incompatibility between the XFINITY HD DVR box and my Vizio TV. A weird Comcast error code NOSRC kept coming up and freezing the screen. It is related to recording, but is not really the problem. Looks like it's the HDMI connection. I found others with this issue. The suggestion was to use connector cables instead of the HDMI one, but I don't like that idea. The TV worked fine with the regular HD box, so I may have to revert back. I want to record on that TV, too, but if it means it won't work, may not have a choice. Comcast rep coming over later this AM, so we'll see.

 

And my response to that would be bulls___! HDMI should provide you with higher resolution, not to mention DIGITAL audio, which is necessary for Dolby Digital Audio. The problem is their's to own.