You are not out the money. We sent you an RMA and return label to send the part to Buddy Club but you sent the part to the wrong place which delayed the refund process. We were out of the office last week but have shipped the part to Buddy Club but they haven't processed the return yet. I apologize with how long this took but Buddy Club took forever to respond to the warranty claim with the part not fitting what they said it would. I'll go ahead and issue the refund now but normally we can't do that until the part is accepted back since it shipped out direct from manufacturer.

 

Thank you for your response. When the return is finalized I will update my original feedback.

 

Hello Moddiction

I have left a few emails and phone messages to start the process of getting the difference on the price match guarantee. Can you please respond. Thanks.

 

PM'd you.

 

Thank you for the prompt service! Much appreciated.

 

Thought I'd share my experience thus far with Moddiction, been trying to get a shift knob from them. Long sequence of events goes as follows:

Feb 14 - Placed order on website for Moddiction 6 Speed Engraved Stainless Steel Shift Knob. Credit card was charged at this point in time. It never prompted me to select a colour of engraving so I emailed to follow up and make sure that I get it in the right colour engraving.

Feb 15 - No response by next day which is fine, but I was concerned the shift knob would be mailed out with the wrong colour engraving, so I emailed to follow up.

Feb 17 - Three days after I placed the order, I receive response saying the shift knob is actually out of stock and they can't ship it. Understandable, inventory errors online happen all the time. Email is polite and apologizes for the website not showing that it is out of stock and Ryan asks what I'd like to do. The same day I respond asking if he has a general estimate of when it would be back in stock since this is a product they are making in house (I think).

Feb 23 - A week later, no response, I email and follow up.

Feb 29 - Another week later, no response, I email and follow up while also making the suggestion he hire somebody to help him with customer service since I am guessing volume may be an issue. Ryan responds and says he has no real estimate of when another batch of the shift knobs will be done. I email back same day asking if they will hold onto my original payment or if I will get a refund and buy again later.

Mar 9 - A week and a half later, no response, I email and follow up.

Mar 10 - Response received, Ryan says that he can do either, it's my choice.

Mar 17 - After thinking about it for a week I asked Ryan if he has an estimate at all of when what I ordered will be available, he responds the same day saying that his guess is about 6-8 weeks for them to be in stock. On the same day I respond saying I will just wait 6-8 weeks.

Apr 13 - 4 weeks later, I ask if there is a better estimate of when it will be available now that it is closer to the end of the 6-8 weeks.

Apr 18 - Five days later, no response, I email and follow up.

Apr 21 - Three days later, Ryan responds saying they will be shipping them out in 10-14 days.

May 6 - 16 days after the 10-14 days, I email to follow up and ask if my order has been shipped. No response has been received.

As of today, May 10, it is now 3 weeks after the quoted 10-14 days and I have no response regarding whether or not the shift knob has been shipped or if the shift knob is even ready to be shipped yet.

I'm not saying the customer service is bad, just... lacking communication/inconsistent. Certain times I get a response same day, and at other times it takes weeks and I need to follow up more than once. I understand if the product is out of stock and it takes time to restock it, sure, but it took over a month just get an estimate of when it would be back in stock again.

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EDIT:

Posted and realized how long this post ended up being so here is my TL;DR version:

- Ordered shift knob on Feb 14, turns out it's not in stock
- Took one month of back and forth and several unanswered emails and follow ups to get an estimate of when it will be back in stock
- Was provided an estimate that it should have been shipped out by the end of April but as of today I haven't heard anything despite following up
- Three months and several follow up emails, of which about half did not receive a response, I still have no idea what the status of the shift knob is

Will update when I eventually receive it.

 

Unfortunately I'm kind of in the same boat as you. The difference is I haven't actually ordered a shift knob yet. I'm trying to! I've ordered about 5 or 6 shift knobs from Ryan as well as the short shifter over the years and have always had a great experience. Super fast communication and shipping. Seems the communication is lacking these days with emails, PMs, phone calls, even FB messages going unanswered. Hopefully it gets better soon!

 

Hey, sorry about the delay getting back to you. We have been growing rapidly and I try to respond as quickly as I can but sometimes an email gets lost in the hundreds we get every day.

The engraved shift knobs are a bit tricky. We currently do not do the engraving in house. We have to do them in large quantity and send out to be done. This makes them a bit more difficult as we need a huge amount of shift knobs to send out available and also takes a lot longer normally. When out of stock we don't usually allow orders but our site for some reason allowed an order to go through. We usually prefer to issue a refund since the wait can be a long time sometimes.

We are hoping to get an in house laser engraver soon but still a bit out. We can certainly still offer you a refund for this. Our shift knob production took a lot longer than expected due to a delay getting the stainless bar in.

We are hoping to get a batch shipped out to engraver next week. I know we keep pushing it back but that is what we are looking at right now.

 

Hey man. I shot you back a PM. We are currently out of the titanium shift knobs at the moment unfortunately.

 

Ok understandable, no need to refund I can wait. I maintain the view and reiterate that I think it would be wise to invest in additional help to manage your customer correspondence. It seems based on this thread people were happy with your communication and response times previously, but recently that has been wilting. A continued pattern of not responding to business inquiries has not done any business any good. Sounds like your business has been growing faster than you can keep up with anyways so maybe it's time to hire some help.