My Experiences with HardTopGuy
Well, its now 2 weeks since I last heard from HTG on 6th June. My order was placed on the 20th April.
PM from 6th June
So far I haven't received any tracking info, nor have I seen the goods.
I've only got a few days before I have to escalate my paypal dispute to arbitration.
I've PM'd HTG for an update, but there is no picture and no sound.
PM from 6th June
Chris,
Sorry. Things have been so hetic here. I took a job as Parts Manager for the local Acura store and as part of the deal I'm using their Honda store in Wisconsin to get all my Honda parts from. Well it hasn't gone exactly as I had planned. There were things I assumed would happen and they didn't. It's been taking me a week to get the parts and I think I have finally got that resolved.
I'm headed home to ship your order right now. It will be in the post shortly and I will email you the tracking info.
I apologize for the delay.
If I had it to do over I would have been more through in my research on the changes I made.
I promise I'll make it up to you on the next order.
Thanks,
Jeff
Sorry. Things have been so hetic here. I took a job as Parts Manager for the local Acura store and as part of the deal I'm using their Honda store in Wisconsin to get all my Honda parts from. Well it hasn't gone exactly as I had planned. There were things I assumed would happen and they didn't. It's been taking me a week to get the parts and I think I have finally got that resolved.
I'm headed home to ship your order right now. It will be in the post shortly and I will email you the tracking info.
I apologize for the delay.
If I had it to do over I would have been more through in my research on the changes I made.
I promise I'll make it up to you on the next order.
Thanks,
Jeff
I've only got a few days before I have to escalate my paypal dispute to arbitration.
I've PM'd HTG for an update, but there is no picture and no sound.
I heard back from Jeff on 6/12/09, he mentioned that he would get my order out ASAP and sent me some defroster install and top install directions, but I havent seen any of my parts yet. He is a nice guy, thats for sure and I hope things have turned around.
Yea don't worry guys, he will send you the parts, the only question is when. I waited about 2 months to get mine and as far as my previous orders were concerned, he was very prompt. After he becomes acclimated to his new environment, I'm sure things will work out. The only variable you have to worry about at the moment is speed of delivery. He won't scam anyone.
BTW. PM is never something you want to us to communicate with a Vendor.
As a rule, buyers never tell you who they are, what they ordered, etc via PM. So that doubles the amount a work a vendor has to do to answer your questions. I.E. he has to reply to ask you questions, before he can reply with the answer to your questions. That is 2 times the PM volume.
E-Mail is always best as a primary form of communications with a vendor. Use your words. I.E. I placed on order on X date, for X item and my order number is X. Then ask your questions. If all of the above is in an e-mail that I get, I can answer it from my Smartphone without looking anything up. But as you start to drop that info, you add to my work to get you that answer. So if your e-mail states" Hey, wat up wit my order dawg!" it takes a lot of work just to figure out who you are and find your order, if I can."
Now, I am not say that it is too much work, but you want fast answers, help the vendor get them for you.
Note: the above is my personal experience only. Not a Complaint, just an observations
As a rule, buyers never tell you who they are, what they ordered, etc via PM. So that doubles the amount a work a vendor has to do to answer your questions. I.E. he has to reply to ask you questions, before he can reply with the answer to your questions. That is 2 times the PM volume.
E-Mail is always best as a primary form of communications with a vendor. Use your words. I.E. I placed on order on X date, for X item and my order number is X. Then ask your questions. If all of the above is in an e-mail that I get, I can answer it from my Smartphone without looking anything up. But as you start to drop that info, you add to my work to get you that answer. So if your e-mail states" Hey, wat up wit my order dawg!" it takes a lot of work just to figure out who you are and find your order, if I can."
Now, I am not say that it is too much work, but you want fast answers, help the vendor get them for you.
Note: the above is my personal experience only. Not a Complaint, just an observations
hey fellow s2ki members
i need ur help in getting a hold of hardtopguy.com
i recently made an order through his site back in earlier MAY 09
i order around 600 dollars worth of stuff
the guy took 3 weeks to get the order shipped
once i got the shippment
everything was there
EXCEPT
my jdm red lettering shift knob $60
and black s2000 side badges worth $90 at dealsership
got them in a set with front and rear emblem GOT front and rear NVR got sides and SHIFT KNOB
he noted in the receipt that he will shipp the side embems separately
NEVER got tthem
Emailed him 4 times through gmail and hardtopguy.com
called and left him messages
NVR got the items
does ANYBODY know him personally on this forum
if so, please let himknow
thanks
his email is jeff@hardtopguy.com or @gmail.com
i need ur help in getting a hold of hardtopguy.com
i recently made an order through his site back in earlier MAY 09
i order around 600 dollars worth of stuff
the guy took 3 weeks to get the order shipped
once i got the shippment
everything was there
EXCEPT
my jdm red lettering shift knob $60
and black s2000 side badges worth $90 at dealsership
got them in a set with front and rear emblem GOT front and rear NVR got sides and SHIFT KNOB
he noted in the receipt that he will shipp the side embems separately
NEVER got tthem
Emailed him 4 times through gmail and hardtopguy.com
called and left him messages
NVR got the items
does ANYBODY know him personally on this forum
if so, please let himknow
thanks
his email is jeff@hardtopguy.com or @gmail.com








