THmotorsports Official Feedback Thread
Former Sponsor
Joined: Feb 2012
Posts: 3,739
Likes: 29
From: Chicago
The order was put through and will be to you by Friday. We don't have a tracking number yet but you will get PM'ed one today. Nothing has changed and we ARE making good on the agreed time. Once again sorry about this and we are doing everything in our power to take care of this.
Former Moderator
Joined: Sep 2002
Posts: 105,828
Likes: 152
Former Moderator
Joined: Sep 2002
Posts: 105,828
Likes: 152
Updated... I've had to open a PayPal claim since I'm getting the runaround now...
Well, 24 hours has gone... 48 in fact.... and their response has been less than satisfactory, so here goes....
November 29th: I order two BC seat rails from THM. I specifically request:
December 2nd: I ask for tracking or confirmation information. I am notified that I will get a tracking number once it is shipped (I didn't know that they didn't have it in stock.) Not a big deal since I wouldn't need the rails until later this month.
December 10th: Rails arrive and I notice that the passanger side rail box shows an odd sticker on it (AP1 '00 to '05). I confirm with two members that the drivers side is universal for all years but '00 to '05 and '06 to '09 are two different rails. I also get confirmation of this when I posted hereto validate that I indeed got the wrong rail.
I immediately send a PM to Dewey @ 6:42PM as well as an email to THMotorsports. No response from Dewey.
December 11th: I receive an email from Michael @ THM
I respond back that I never opened the box and also request that the correct one be sent to me so I can get this in the car as soon as possible.
No response.
I send another PM to Dewey.
December 11th 3:51pm. I receive another email from Michael @ THM with an RMA authorization number.
I confirm with another Member here that this means I would be paying for shipping if I didn't get a return label. I email THM @ 4:21pm asking for clarification and PM Dewey as well. I include the PM conversation with Dewey where I specifically ask for rails for a 2008 S2000.
5:17pm, I get a response back from Michael
Next day (12/12), I ship the wrong seat rail back and send notice to Michael (11:13am)and Dewey and request a tracking number for the correct rail.
No response from Michael again. I email back again at 6:43pm.
6:45pm. I get this from Michael:
So.... now I am sitting here.. one correct rail and no rail for the passanger side. Honestly, it's not that big of a deal that a mistake occurred. We are all human. Mistakes happen, and I'm ok with that. However, you can't order another one (unless I buy another one and then get a refund on the incorrect one)? You are penalizing a customer for your mistake. It's amazing how fast a company is quick to take your money but once they have it, when an issue occurs, their follow-up process is piss poor at best. I shouldn't have to send multiple emails to get a generic response. You made the error, ship me the correct rail so I'm not sitting here waiting while the one you sent in error goes back and gets processed.
I have ordered from THM in the past and had no issues, but this is ridiculous. First poor transaction in 12+ years on s2ki. This will be my last time doing business with THM.
------------------------------------------------------------------------------------------------------
Update
12/13 @ 1:20pm.
Received email from Michael@ THM. They are shipping out the correct rails today. Thank you THM for doing "the right thing". I appreciate it. I'm still not happy that I had to put as much time and effort into this as I did to get the shipment sent but at least it is resolved now and I will hopefully have my rails sometime next week.
------------------------------------------------------------------------------------------------------
Update
12/16: Request tracking number since 3 days have gone by with no shipment info.
12/17 @ 10:18am: Receive email back stating that they will get a tracking number from BC and respond back to me.
12/17 @ 6:26pm: Receive PM from Dewey with a tracking number.
12/17 @ 7:17pm: PM Dewey back. The tracking number has a package going to Maryville, TN. I don't live in TN.
12/18 @ 5:03pm: Receive PM from Dewey. Nothing was ever shipped to me. BC does not have the seat rail in stock. There is an issue with the AP2 seat rails. Recommends that I contact BC directly to see what my options are.
12/19 @ 1:21pm: Receive update that the part will not be available for at least 4 to 6 weeks.
12/19 @ 5:20pm: I request a refund on the seat rail. I will pay for the one seat rail since I received that one with no issue.
12/20 @ 10:01am: Receive email from THM indicating that they have processed my cancellation.
12/24 @ 10:20am: Send email to THM asking where my refund is.
12/24 @ 10:38am: Receive PM from Dewey stating that it will be refunded today.
12/26 @ 9:06am: No refund shown on PayPal account. Dispute opened with PayPal.
Originally Posted by Mocky' timestamp='1386798416' post='22918248
I am going to give THMotorsports 24 hours to correct and an issue with an incorrect product that they sent me. They have treated me well in the past so I'm hoping this is a one-off situation and it can be corrected.
November 29th: I order two BC seat rails from THM. I specifically request:
I'm looking to get a quote for a set of BC Seat Rails that will fit my Recaro Pole Positions. Can you provide a quote? This would be for a 2008 S2000.
Thanks!
Thanks!
December 10th: Rails arrive and I notice that the passanger side rail box shows an odd sticker on it (AP1 '00 to '05). I confirm with two members that the drivers side is universal for all years but '00 to '05 and '06 to '09 are two different rails. I also get confirmation of this when I posted hereto validate that I indeed got the wrong rail.
I immediately send a PM to Dewey @ 6:42PM as well as an email to THMotorsports. No response from Dewey.
December 11th: I receive an email from Michael @ THM
We have received your RMA request and have notified the corresponding warehouse to approve this return. One this return is authorized we will forward you all of the appropriate information to return your product. If you do not see a response from our team within 48 hours please reply to this email requesting an update. Lastly, please let me know what condition the item is in.
No response.
I send another PM to Dewey.
December 11th 3:51pm. I receive another email from Michael @ THM with an RMA authorization number.
Your request to return materials has been authorized. Your return has been assigned the following RMA Number: 580
1730 E Francis Street
Ontario CA 91761
Within 5 business days of this e-mail, you must ship the product to the address above. If the product is not shipped within 5 business days of authorization, we reserve the right to deny the return. All returns must meet the following requirements. Any return that does not meet the requirements will be denied.
***Please read the following carefully!***
-Product must be returned in new condition with all original packaging, manuals, parts, etc. If the product appears to have been installed, or it appears as though someone has attempted to install it, your return will be denied.
-Your return must be adequately packaged for safe shipment and your RMA number must be clearly written on the packaging.
-Shipment must be via a carrier that provides a tracking number, and you must provide this tracking number to us by replying to this email
-All shipping fees Both inbound and outbound (what we paid to send the item to you) are not refundable and the restocking fee on the item is 0%
Your request to return item(s) has been authorized. Your return has been assigned the following RMA Number: 580
One of our Customer Service representatives will reply to your request as soon as possible.
For your convenience, we will keep track of the entire conversation so you can come back and reference it any time.
1730 E Francis Street
Ontario CA 91761
Within 5 business days of this e-mail, you must ship the product to the address above. If the product is not shipped within 5 business days of authorization, we reserve the right to deny the return. All returns must meet the following requirements. Any return that does not meet the requirements will be denied.
***Please read the following carefully!***
-Product must be returned in new condition with all original packaging, manuals, parts, etc. If the product appears to have been installed, or it appears as though someone has attempted to install it, your return will be denied.
-Your return must be adequately packaged for safe shipment and your RMA number must be clearly written on the packaging.
-Shipment must be via a carrier that provides a tracking number, and you must provide this tracking number to us by replying to this email
-All shipping fees Both inbound and outbound (what we paid to send the item to you) are not refundable and the restocking fee on the item is 0%
Your request to return item(s) has been authorized. Your return has been assigned the following RMA Number: 580
One of our Customer Service representatives will reply to your request as soon as possible.
For your convenience, we will keep track of the entire conversation so you can come back and reference it any time.
I confirm with another Member here that this means I would be paying for shipping if I didn't get a return label. I email THM @ 4:21pm asking for clarification and PM Dewey as well. I include the PM conversation with Dewey where I specifically ask for rails for a 2008 S2000.
Michael.
I am not sure I understand why I am paying to ship a product that was shipped to me incorrectly. If I had ordered the incorrect product, I would own up to the the shipping cost but I'm having a difficult time understanding why I shuld be responsible for shipping costs when the error was on your side.I have included the conversation I had with Dewey as well.
Please ship me the correct product and request a call tag for the incorrect seat rail. This shouldn't be such a complicated process.
I await your response.
I am not sure I understand why I am paying to ship a product that was shipped to me incorrectly. If I had ordered the incorrect product, I would own up to the the shipping cost but I'm having a difficult time understanding why I shuld be responsible for shipping costs when the error was on your side.I have included the conversation I had with Dewey as well.
Please ship me the correct product and request a call tag for the incorrect seat rail. This shouldn't be such a complicated process.
I await your response.
5:17pm, I get a response back from Michael
Good Day,
We apologize for the misunderstanding. I forgot to include the return label. There are no fees for the return and you just need to print off that attached label and stick it on the box to return it
We apologize for the misunderstanding. I forgot to include the return label. There are no fees for the return and you just need to print off that attached label and stick it on the box to return it
Next day (12/12), I ship the wrong seat rail back and send notice to Michael (11:13am)and Dewey and request a tracking number for the correct rail.
No response from Michael again. I email back again at 6:43pm.
6:45pm. I get this from Michael:
I am sorry for the delayed response. I was not feeling well yesterday and left the office early and am just now feeling a bit better and checking emails. The reason for the item needing to come back first is due to the return process from the manufacturer. Unfortunately they require for the item to get back before replacing it for us. Yes we understand we messed up and we are greatly sorry for that however, we are keeping track of it and as soon as it is back we will get the right ones shipped.
So.... now I am sitting here.. one correct rail and no rail for the passanger side. Honestly, it's not that big of a deal that a mistake occurred. We are all human. Mistakes happen, and I'm ok with that. However, you can't order another one (unless I buy another one and then get a refund on the incorrect one)? You are penalizing a customer for your mistake. It's amazing how fast a company is quick to take your money but once they have it, when an issue occurs, their follow-up process is piss poor at best. I shouldn't have to send multiple emails to get a generic response. You made the error, ship me the correct rail so I'm not sitting here waiting while the one you sent in error goes back and gets processed.
I have ordered from THM in the past and had no issues, but this is ridiculous. First poor transaction in 12+ years on s2ki. This will be my last time doing business with THM.
------------------------------------------------------------------------------------------------------
Update
12/13 @ 1:20pm.
Received email from Michael@ THM. They are shipping out the correct rails today. Thank you THM for doing "the right thing". I appreciate it. I'm still not happy that I had to put as much time and effort into this as I did to get the shipment sent but at least it is resolved now and I will hopefully have my rails sometime next week.
------------------------------------------------------------------------------------------------------
Update
12/16: Request tracking number since 3 days have gone by with no shipment info.
12/17 @ 10:18am: Receive email back stating that they will get a tracking number from BC and respond back to me.
12/17 @ 6:26pm: Receive PM from Dewey with a tracking number.
12/17 @ 7:17pm: PM Dewey back. The tracking number has a package going to Maryville, TN. I don't live in TN.
12/18 @ 5:03pm: Receive PM from Dewey. Nothing was ever shipped to me. BC does not have the seat rail in stock. There is an issue with the AP2 seat rails. Recommends that I contact BC directly to see what my options are.
12/19 @ 1:21pm: Receive update that the part will not be available for at least 4 to 6 weeks.
12/19 @ 5:20pm: I request a refund on the seat rail. I will pay for the one seat rail since I received that one with no issue.
12/20 @ 10:01am: Receive email from THM indicating that they have processed my cancellation.
12/24 @ 10:20am: Send email to THM asking where my refund is.
12/24 @ 10:38am: Receive PM from Dewey stating that it will be refunded today.
12/26 @ 9:06am: No refund shown on PayPal account. Dispute opened with PayPal.
Former Moderator
Joined: Sep 2002
Posts: 105,828
Likes: 152
Dispute didn't come to a resolution so I have unfortunately had to escalate this to a claim with PayPal. I still don't know why it had to come to this. I shipped the original (incorrect) seat rail they mailed me 2+ weeks ago. *sigh*
Former Moderator
Joined: Sep 2002
Posts: 105,828
Likes: 152
Updated... I've had to open a PayPal claim since I'm getting the runaround now...
Well, 24 hours has gone... 48 in fact.... and their response has been less than satisfactory, so here goes....
November 29th: I order two BC seat rails from THM. I specifically request:
December 2nd: I ask for tracking or confirmation information. I am notified that I will get a tracking number once it is shipped (I didn't know that they didn't have it in stock.) Not a big deal since I wouldn't need the rails until later this month.
December 10th: Rails arrive and I notice that the passanger side rail box shows an odd sticker on it (AP1 '00 to '05). I confirm with two members that the drivers side is universal for all years but '00 to '05 and '06 to '09 are two different rails. I also get confirmation of this when I posted hereto validate that I indeed got the wrong rail.
I immediately send a PM to Dewey @ 6:42PM as well as an email to THMotorsports. No response from Dewey.
December 11th: I receive an email from Michael @ THM
I respond back that I never opened the box and also request that the correct one be sent to me so I can get this in the car as soon as possible.
No response.
I send another PM to Dewey.
December 11th 3:51pm. I receive another email from Michael @ THM with an RMA authorization number.
I confirm with another Member here that this means I would be paying for shipping if I didn't get a return label. I email THM @ 4:21pm asking for clarification and PM Dewey as well. I include the PM conversation with Dewey where I specifically ask for rails for a 2008 S2000.
5:17pm, I get a response back from Michael
Next day (12/12), I ship the wrong seat rail back and send notice to Michael (11:13am)and Dewey and request a tracking number for the correct rail.
No response from Michael again. I email back again at 6:43pm.
6:45pm. I get this from Michael:
So.... now I am sitting here.. one correct rail and no rail for the passanger side. Honestly, it's not that big of a deal that a mistake occurred. We are all human. Mistakes happen, and I'm ok with that. However, you can't order another one (unless I buy another one and then get a refund on the incorrect one)? You are penalizing a customer for your mistake. It's amazing how fast a company is quick to take your money but once they have it, when an issue occurs, their follow-up process is piss poor at best. I shouldn't have to send multiple emails to get a generic response. You made the error, ship me the correct rail so I'm not sitting here waiting while the one you sent in error goes back and gets processed.
I have ordered from THM in the past and had no issues, but this is ridiculous. First poor transaction in 12+ years on s2ki. This will be my last time doing business with THM.
------------------------------------------------------------------------------------------------------
Update
12/13 @ 1:20pm.
Received email from Michael@ THM. They are shipping out the correct rails today. Thank you THM for doing "the right thing". I appreciate it. I'm still not happy that I had to put as much time and effort into this as I did to get the shipment sent but at least it is resolved now and I will hopefully have my rails sometime next week.
------------------------------------------------------------------------------------------------------
Update
12/16: Request tracking number since 3 days have gone by with no shipment info.
12/17 @ 10:18am: Receive email back stating that they will get a tracking number from BC and respond back to me.
12/17 @ 6:26pm: Receive PM from Dewey with a tracking number.
12/17 @ 7:17pm: PM Dewey back. The tracking number has a package going to Maryville, TN. I don't live in TN.
12/18 @ 5:03pm: Receive PM from Dewey. Nothing was ever shipped to me. BC does not have the seat rail in stock. There is an issue with the AP2 seat rails. Recommends that I contact BC directly to see what my options are.
12/19 @ 1:21pm: Receive update that the part will not be available for at least 4 to 6 weeks.
12/19 @ 5:20pm: I request a refund on the seat rail. I will pay for the one seat rail since I received that one with no issue.
12/20 @ 10:01am: Receive email from THM indicating that they have processed my cancellation.
12/24 @ 10:20am: Send email to THM asking where my refund is.
12/24 @ 10:38am: Receive PM from Dewey stating that it will be refunded today.
12/26 @ 9:06am: No refund shown on PayPal account. Dispute opened with PayPal.
Originally Posted by Mocky' timestamp='1386950178' post='22921104
[quote name='Mocky' timestamp='1386798416' post='22918248']
I am going to give THMotorsports 24 hours to correct and an issue with an incorrect product that they sent me. They have treated me well in the past so I'm hoping this is a one-off situation and it can be corrected.
I am going to give THMotorsports 24 hours to correct and an issue with an incorrect product that they sent me. They have treated me well in the past so I'm hoping this is a one-off situation and it can be corrected.
November 29th: I order two BC seat rails from THM. I specifically request:
I'm looking to get a quote for a set of BC Seat Rails that will fit my Recaro Pole Positions. Can you provide a quote? This would be for a 2008 S2000.
Thanks!
Thanks!
December 10th: Rails arrive and I notice that the passanger side rail box shows an odd sticker on it (AP1 '00 to '05). I confirm with two members that the drivers side is universal for all years but '00 to '05 and '06 to '09 are two different rails. I also get confirmation of this when I posted hereto validate that I indeed got the wrong rail.
I immediately send a PM to Dewey @ 6:42PM as well as an email to THMotorsports. No response from Dewey.
December 11th: I receive an email from Michael @ THM
We have received your RMA request and have notified the corresponding warehouse to approve this return. One this return is authorized we will forward you all of the appropriate information to return your product. If you do not see a response from our team within 48 hours please reply to this email requesting an update. Lastly, please let me know what condition the item is in.
No response.
I send another PM to Dewey.
December 11th 3:51pm. I receive another email from Michael @ THM with an RMA authorization number.
Your request to return materials has been authorized. Your return has been assigned the following RMA Number: 580
1730 E Francis Street
Ontario CA 91761
Within 5 business days of this e-mail, you must ship the product to the address above. If the product is not shipped within 5 business days of authorization, we reserve the right to deny the return. All returns must meet the following requirements. Any return that does not meet the requirements will be denied.
***Please read the following carefully!***
-Product must be returned in new condition with all original packaging, manuals, parts, etc. If the product appears to have been installed, or it appears as though someone has attempted to install it, your return will be denied.
-Your return must be adequately packaged for safe shipment and your RMA number must be clearly written on the packaging.
-Shipment must be via a carrier that provides a tracking number, and you must provide this tracking number to us by replying to this email
-All shipping fees Both inbound and outbound (what we paid to send the item to you) are not refundable and the restocking fee on the item is 0%
Your request to return item(s) has been authorized. Your return has been assigned the following RMA Number: 580
One of our Customer Service representatives will reply to your request as soon as possible.
For your convenience, we will keep track of the entire conversation so you can come back and reference it any time.
1730 E Francis Street
Ontario CA 91761
Within 5 business days of this e-mail, you must ship the product to the address above. If the product is not shipped within 5 business days of authorization, we reserve the right to deny the return. All returns must meet the following requirements. Any return that does not meet the requirements will be denied.
***Please read the following carefully!***
-Product must be returned in new condition with all original packaging, manuals, parts, etc. If the product appears to have been installed, or it appears as though someone has attempted to install it, your return will be denied.
-Your return must be adequately packaged for safe shipment and your RMA number must be clearly written on the packaging.
-Shipment must be via a carrier that provides a tracking number, and you must provide this tracking number to us by replying to this email
-All shipping fees Both inbound and outbound (what we paid to send the item to you) are not refundable and the restocking fee on the item is 0%
Your request to return item(s) has been authorized. Your return has been assigned the following RMA Number: 580
One of our Customer Service representatives will reply to your request as soon as possible.
For your convenience, we will keep track of the entire conversation so you can come back and reference it any time.
I confirm with another Member here that this means I would be paying for shipping if I didn't get a return label. I email THM @ 4:21pm asking for clarification and PM Dewey as well. I include the PM conversation with Dewey where I specifically ask for rails for a 2008 S2000.
Michael.
I am not sure I understand why I am paying to ship a product that was shipped to me incorrectly. If I had ordered the incorrect product, I would own up to the the shipping cost but I'm having a difficult time understanding why I shuld be responsible for shipping costs when the error was on your side.I have included the conversation I had with Dewey as well.
Please ship me the correct product and request a call tag for the incorrect seat rail. This shouldn't be such a complicated process.
I await your response.
I am not sure I understand why I am paying to ship a product that was shipped to me incorrectly. If I had ordered the incorrect product, I would own up to the the shipping cost but I'm having a difficult time understanding why I shuld be responsible for shipping costs when the error was on your side.I have included the conversation I had with Dewey as well.
Please ship me the correct product and request a call tag for the incorrect seat rail. This shouldn't be such a complicated process.
I await your response.
5:17pm, I get a response back from Michael
Good Day,
We apologize for the misunderstanding. I forgot to include the return label. There are no fees for the return and you just need to print off that attached label and stick it on the box to return it
We apologize for the misunderstanding. I forgot to include the return label. There are no fees for the return and you just need to print off that attached label and stick it on the box to return it
Next day (12/12), I ship the wrong seat rail back and send notice to Michael (11:13am)and Dewey and request a tracking number for the correct rail.
No response from Michael again. I email back again at 6:43pm.
6:45pm. I get this from Michael:
I am sorry for the delayed response. I was not feeling well yesterday and left the office early and am just now feeling a bit better and checking emails. The reason for the item needing to come back first is due to the return process from the manufacturer. Unfortunately they require for the item to get back before replacing it for us. Yes we understand we messed up and we are greatly sorry for that however, we are keeping track of it and as soon as it is back we will get the right ones shipped.
So.... now I am sitting here.. one correct rail and no rail for the passanger side. Honestly, it's not that big of a deal that a mistake occurred. We are all human. Mistakes happen, and I'm ok with that. However, you can't order another one (unless I buy another one and then get a refund on the incorrect one)? You are penalizing a customer for your mistake. It's amazing how fast a company is quick to take your money but once they have it, when an issue occurs, their follow-up process is piss poor at best. I shouldn't have to send multiple emails to get a generic response. You made the error, ship me the correct rail so I'm not sitting here waiting while the one you sent in error goes back and gets processed.
I have ordered from THM in the past and had no issues, but this is ridiculous. First poor transaction in 12+ years on s2ki. This will be my last time doing business with THM.
------------------------------------------------------------------------------------------------------
Update
12/13 @ 1:20pm.
Received email from Michael@ THM. They are shipping out the correct rails today. Thank you THM for doing "the right thing". I appreciate it. I'm still not happy that I had to put as much time and effort into this as I did to get the shipment sent but at least it is resolved now and I will hopefully have my rails sometime next week.
------------------------------------------------------------------------------------------------------
Update
12/16: Request tracking number since 3 days have gone by with no shipment info.
12/17 @ 10:18am: Receive email back stating that they will get a tracking number from BC and respond back to me.
12/17 @ 6:26pm: Receive PM from Dewey with a tracking number.
12/17 @ 7:17pm: PM Dewey back. The tracking number has a package going to Maryville, TN. I don't live in TN.
12/18 @ 5:03pm: Receive PM from Dewey. Nothing was ever shipped to me. BC does not have the seat rail in stock. There is an issue with the AP2 seat rails. Recommends that I contact BC directly to see what my options are.
12/19 @ 1:21pm: Receive update that the part will not be available for at least 4 to 6 weeks.
12/19 @ 5:20pm: I request a refund on the seat rail. I will pay for the one seat rail since I received that one with no issue.
12/20 @ 10:01am: Receive email from THM indicating that they have processed my cancellation.
12/24 @ 10:20am: Send email to THM asking where my refund is.
12/24 @ 10:38am: Receive PM from Dewey stating that it will be refunded today.
12/26 @ 9:06am: No refund shown on PayPal account. Dispute opened with PayPal.
12/30: PayPal claim resolved in my favor and a refund was issued back to me. Disappointed that it had to take me going through all these hoops to get my money back. I hope this was the exception, not the norm.
Former Sponsor
Joined: Feb 2012
Posts: 3,739
Likes: 29
From: Chicago
Mocky, once again sorry about everything that went down. Unfortunately with the issues with Buddy Club we were unable to make it happen. Hopefully I can find a way to win your business back in the future.
Hope this didn't discourage you. I would be more than happy to help you out!
Really appreciate this dude! Can't wait for the pics!
Have a safe New Years everyone!
Have a safe New Years everyone!
Joined: Sep 2012
Posts: 2,587
Likes: 2
I got my Fortune auto 510s just post Christmas, exactly when they were supposed to come. Coils are phenomenal. Thanks again Dewey. No bumper right now and I need to dial in the rear but I can send you a picture after tomorrow
Registered User
Joined: Oct 2006
Posts: 1,788
Likes: 0
Long story short, I talked to Dewey over the phone on January 14 asking him about several parts for a quote. When he mentioned he was a vendor on s2ki, decided to just continue our conversation thru there since i needed to make a list of several items needed. Dewey responded back but once i gave him a list on January 15, he just stopped responding. I have PMed him few times after but no response. Decided to just order the parts from Moddiction. Ryan helped me out with my coilvers last week and gave me a deal i couldnt refuse!I PMed Ryan yesterday on Sunday Jan 19 and he responded within a couple hours. Decided to order more suspension parts from them. Ordering the parts today and should be in the next week.