THmotorsports Official Feedback Thread
Joined: Sep 2011
Posts: 427
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I always refrain from leaving bad feedback to a vendor on a forum as I try to give them the benefit of doubt and do not want to ruin their business with possibly an one-off event, but THMotorsports crossed my line and managed to make me break my own rule. The issue spans from before Jonathan left up until today.
1. A few months ago, Jonathan posted on the S2000 page in facebook that he can help us get the part at good price. I contacted him to order a Momo steering wheel. He quoted me a price that's higher than what their website shows. I told him that and he argued with me about the pricing. He told me the pricing on the page was old and not updated. He GUARANTEED me that if I placed an order online, someone would contact me to cancel the order. I went ahead and place the order online. His so-called "guarantee" didn't materialize. The order was processed and item was shipped to me. He then deleted his entire post on facebook so that he doesn't look bad on his "guarantee".
2. When I received the steering wheel, it was a wrong item. I order the Momo Trek wheel but they shipped the Momo Trek R to me. I called in to exchange and they told me to return it and place another order. By this time, the price has gone up a little (still less than what Jonathan quoted me initially). So I talked to their representative and was told that they will still honor me the lower price. All I needed to do is return the wheel and call in to get the price match.
3. I returned the item. Then when I called in to replace the order, I purposely asked if they have the item I want in stock before telling them that I need the price match. I was told the item was in stock. Then I told the rep about my situation and request for the price match. The rep then treated me like a fool and told me that the item was actually out of stock and can no longer honor me the lower price.
4. I then decided not to get it from them anymore. I asked for a refund and it took them four weeks and a dispute with credit card provider before they issue me the refund.
5. Recently, I posted on WTB section of this forum for a header. Dewey from THM contacted me to sell me the header I wanted. I told him my terrible experience with them and that I won't be buying from them. However, Dewey managed to win my business back, or so I thought. He sounded very sincere in trying to make it right this time and provide me with some good discount to win back my business. I was happy with his efford and that the price he quoted is the lowest I can find. So I placed an order from him. I made the payment last Tuesday. I contacted Dewey again on Thursday to inquire about the status of the order, he told me he will provide me the shipping information by Friday. I contacted him on Friday and guess what! He told me that the Buddy Club rail is out of stock and it will be a few weeks before they can ship one to me!!!!! So they were trying to earn my business by quoting me a low price. A few days after I placed my order, they told me that it's out of stock.
So basically that's how they try to win their customer back. Terrible terrible business practice!
1. A few months ago, Jonathan posted on the S2000 page in facebook that he can help us get the part at good price. I contacted him to order a Momo steering wheel. He quoted me a price that's higher than what their website shows. I told him that and he argued with me about the pricing. He told me the pricing on the page was old and not updated. He GUARANTEED me that if I placed an order online, someone would contact me to cancel the order. I went ahead and place the order online. His so-called "guarantee" didn't materialize. The order was processed and item was shipped to me. He then deleted his entire post on facebook so that he doesn't look bad on his "guarantee".
2. When I received the steering wheel, it was a wrong item. I order the Momo Trek wheel but they shipped the Momo Trek R to me. I called in to exchange and they told me to return it and place another order. By this time, the price has gone up a little (still less than what Jonathan quoted me initially). So I talked to their representative and was told that they will still honor me the lower price. All I needed to do is return the wheel and call in to get the price match.
3. I returned the item. Then when I called in to replace the order, I purposely asked if they have the item I want in stock before telling them that I need the price match. I was told the item was in stock. Then I told the rep about my situation and request for the price match. The rep then treated me like a fool and told me that the item was actually out of stock and can no longer honor me the lower price.
4. I then decided not to get it from them anymore. I asked for a refund and it took them four weeks and a dispute with credit card provider before they issue me the refund.
5. Recently, I posted on WTB section of this forum for a header. Dewey from THM contacted me to sell me the header I wanted. I told him my terrible experience with them and that I won't be buying from them. However, Dewey managed to win my business back, or so I thought. He sounded very sincere in trying to make it right this time and provide me with some good discount to win back my business. I was happy with his efford and that the price he quoted is the lowest I can find. So I placed an order from him. I made the payment last Tuesday. I contacted Dewey again on Thursday to inquire about the status of the order, he told me he will provide me the shipping information by Friday. I contacted him on Friday and guess what! He told me that the Buddy Club rail is out of stock and it will be a few weeks before they can ship one to me!!!!! So they were trying to earn my business by quoting me a low price. A few days after I placed my order, they told me that it's out of stock.
So basically that's how they try to win their customer back. Terrible terrible business practice!
Former Sponsor
Joined: Feb 2012
Posts: 3,739
Likes: 29
From: Chicago
I hate having to come on here and defend a bad situation but this is exactly what I have to do here.
I can only speak for the interactions that you and I have made. I sincerely want to repair the relationship that you felt was very damaged with your attempted transaction with a former employee if this company. When I priced you for those rails I was told by Buddy Club that they we're in stock. We drop ship 99% of what we sell directly from the manufacture (which is why we can give the pricing we do) and I don't quote people pricing on parts I can not sell them or I would have warned you they were back ordered. During the time it took to finish the purchase Buddy Club then ran out of that part. I gave you the option immediately to cancel the order with a full refund or if you wanted to wait it out. You opted for the refund and I started processing it immediately after you told me that is what you wanted to do.
There was NO shady business practice involved in this transaction at all. I'm sorry this is how the cookie crumbled and I would still love to earn your business if possible. This was an series of highly unfortunate events and I'm truly sorry it turned out the way it did.
Once again, if there is anything myself or anyone else from this company has done to cause an issue, PLEASE PM me and I'll do everything within my power to correct the situation or make it up to you.
Thanks,
Dewey @ THM
I can only speak for the interactions that you and I have made. I sincerely want to repair the relationship that you felt was very damaged with your attempted transaction with a former employee if this company. When I priced you for those rails I was told by Buddy Club that they we're in stock. We drop ship 99% of what we sell directly from the manufacture (which is why we can give the pricing we do) and I don't quote people pricing on parts I can not sell them or I would have warned you they were back ordered. During the time it took to finish the purchase Buddy Club then ran out of that part. I gave you the option immediately to cancel the order with a full refund or if you wanted to wait it out. You opted for the refund and I started processing it immediately after you told me that is what you wanted to do.
There was NO shady business practice involved in this transaction at all. I'm sorry this is how the cookie crumbled and I would still love to earn your business if possible. This was an series of highly unfortunate events and I'm truly sorry it turned out the way it did.
Once again, if there is anything myself or anyone else from this company has done to cause an issue, PLEASE PM me and I'll do everything within my power to correct the situation or make it up to you.
Thanks,
Dewey @ THM
Registered User
Joined: Mar 2012
Posts: 1,093
Likes: 0
I had asked Dewey whether or not parts were in stock and he has always given me an accurate measurement of time.
I ended up talking to and ordering my coilovers thru Luke on Evom since I own an evo now and have had a good experience over there as well.
Everything came in on time.
The tracking stuff gets sent to whatever email you give them upon purchase (usually paypal)
I think you were wrong in trying to be sly and still place the order online with the incorrect lower price. As Dewey said pretty much everything is drop shipped. If your order is processed it means it was ordered already. You can't blame a sales team for manufacturer delays
Jonathon had given me an incorrect price before and I had told him and he made good and offered it at an even lower price and free stuff as well
I had a little rough experience between the transition from Jonathan to Dewey but he was very polite and did all he could to help. Their billing/refund customer service was very helpful as well
I will continue to order from them in the future for any part I need that they offer to sell
Sent from my iPhone using Tapatalk - now Free
I ended up talking to and ordering my coilovers thru Luke on Evom since I own an evo now and have had a good experience over there as well.
Everything came in on time.
The tracking stuff gets sent to whatever email you give them upon purchase (usually paypal)
I think you were wrong in trying to be sly and still place the order online with the incorrect lower price. As Dewey said pretty much everything is drop shipped. If your order is processed it means it was ordered already. You can't blame a sales team for manufacturer delays
Jonathon had given me an incorrect price before and I had told him and he made good and offered it at an even lower price and free stuff as well
I had a little rough experience between the transition from Jonathan to Dewey but he was very polite and did all he could to help. Their billing/refund customer service was very helpful as well
I will continue to order from them in the future for any part I need that they offer to sell
Sent from my iPhone using Tapatalk - now Free
Former Moderator
Joined: Sep 2002
Posts: 105,828
Likes: 152
I am going to give THMotorsports 24 hours to correct and an issue with an incorrect product that they sent me. They have treated me well in the past so I'm hoping this is a one-off situation and it can be corrected.
Registered User
Joined: Nov 2013
Posts: 50
Likes: 0
Long story short:
Poor vendor. Very quick to answer questions about pricing and payment.
1 month after payment, had nothing. No tracking number, no item.
Called in and was greeted with typical "should have shipped weeks ago but I'll check"
I asked for receipt after tracking number was provided. Received tracking number through the phone
5 days later, still no receipt via email.
Emailed them again and finally they provide one.
I don't think a vendor should have such poor business practices in order to keep business. I was hesitant at first to even order with them, but their pricing was great so I gave them the benefit of the doubt. After this, I'll be looking for a more reliable partner to do my business with.
Poor vendor. Very quick to answer questions about pricing and payment.
1 month after payment, had nothing. No tracking number, no item.
Called in and was greeted with typical "should have shipped weeks ago but I'll check"
I asked for receipt after tracking number was provided. Received tracking number through the phone
5 days later, still no receipt via email.
Emailed them again and finally they provide one.
I don't think a vendor should have such poor business practices in order to keep business. I was hesitant at first to even order with them, but their pricing was great so I gave them the benefit of the doubt. After this, I'll be looking for a more reliable partner to do my business with.
Former Moderator
Joined: Sep 2002
Posts: 105,828
Likes: 152
November 29th: I order two BC seat rails from THM. I specifically request:
I'm looking to get a quote for a set of BC Seat Rails that will fit my Recaro Pole Positions. Can you provide a quote? This would be for a 2008 S2000.
Thanks!
Thanks!
December 10th: Rails arrive and I notice that the passanger side rail box shows an odd sticker on it (AP1 '00 to '05). I confirm with two members that the drivers side is universal for all years but '00 to '05 and '06 to '09 are two different rails. I also get confirmation of this when I posted hereto validate that I indeed got the wrong rail.
I immediately send a PM to Dewey @ 6:42PM as well as an email to THMotorsports. No response from Dewey.
December 11th: I receive an email from Michael @ THM
We have received your RMA request and have notified the corresponding warehouse to approve this return. One this return is authorized we will forward you all of the appropriate information to return your product. If you do not see a response from our team within 48 hours please reply to this email requesting an update. Lastly, please let me know what condition the item is in.
No response.
I send another PM to Dewey.
December 11th 3:51pm. I receive another email from Michael @ THM with an RMA authorization number.
Your request to return materials has been authorized. Your return has been assigned the following RMA Number: 580
1730 E Francis Street
Ontario CA 91761
Within 5 business days of this e-mail, you must ship the product to the address above. If the product is not shipped within 5 business days of authorization, we reserve the right to deny the return. All returns must meet the following requirements. Any return that does not meet the requirements will be denied.
***Please read the following carefully!***
-Product must be returned in new condition with all original packaging, manuals, parts, etc. If the product appears to have been installed, or it appears as though someone has attempted to install it, your return will be denied.
-Your return must be adequately packaged for safe shipment and your RMA number must be clearly written on the packaging.
-Shipment must be via a carrier that provides a tracking number, and you must provide this tracking number to us by replying to this email
-All shipping fees Both inbound and outbound (what we paid to send the item to you) are not refundable and the restocking fee on the item is 0%
Your request to return item(s) has been authorized. Your return has been assigned the following RMA Number: 580
One of our Customer Service representatives will reply to your request as soon as possible.
For your convenience, we will keep track of the entire conversation so you can come back and reference it any time.
1730 E Francis Street
Ontario CA 91761
Within 5 business days of this e-mail, you must ship the product to the address above. If the product is not shipped within 5 business days of authorization, we reserve the right to deny the return. All returns must meet the following requirements. Any return that does not meet the requirements will be denied.
***Please read the following carefully!***
-Product must be returned in new condition with all original packaging, manuals, parts, etc. If the product appears to have been installed, or it appears as though someone has attempted to install it, your return will be denied.
-Your return must be adequately packaged for safe shipment and your RMA number must be clearly written on the packaging.
-Shipment must be via a carrier that provides a tracking number, and you must provide this tracking number to us by replying to this email
-All shipping fees Both inbound and outbound (what we paid to send the item to you) are not refundable and the restocking fee on the item is 0%
Your request to return item(s) has been authorized. Your return has been assigned the following RMA Number: 580
One of our Customer Service representatives will reply to your request as soon as possible.
For your convenience, we will keep track of the entire conversation so you can come back and reference it any time.
I confirm with another Member here that this means I would be paying for shipping if I didn't get a return label. I email THM @ 4:21pm asking for clarification and PM Dewey as well. I include the PM conversation with Dewey where I specifically ask for rails for a 2008 S2000.
Michael.
I am not sure I understand why I am paying to ship a product that was shipped to me incorrectly. If I had ordered the incorrect product, I would own up to the the shipping cost but I'm having a difficult time understanding why I shuld be responsible for shipping costs when the error was on your side.I have included the conversation I had with Dewey as well.
Please ship me the correct product and request a call tag for the incorrect seat rail. This shouldn't be such a complicated process.
I await your response.
I am not sure I understand why I am paying to ship a product that was shipped to me incorrectly. If I had ordered the incorrect product, I would own up to the the shipping cost but I'm having a difficult time understanding why I shuld be responsible for shipping costs when the error was on your side.I have included the conversation I had with Dewey as well.
Please ship me the correct product and request a call tag for the incorrect seat rail. This shouldn't be such a complicated process.
I await your response.
5:17pm, I get a response back from Michael
Good Day,
We apologize for the misunderstanding. I forgot to include the return label. There are no fees for the return and you just need to print off that attached label and stick it on the box to return it
We apologize for the misunderstanding. I forgot to include the return label. There are no fees for the return and you just need to print off that attached label and stick it on the box to return it
Next day (12/12), I ship the wrong seat rail back and send notice to Michael (11:13am)and Dewey and request a tracking number for the correct rail.
No response from Michael again. I email back again at 6:43pm.
6:45pm. I get this from Michael:
I am sorry for the delayed response. I was not feeling well yesterday and left the office early and am just now feeling a bit better and checking emails. The reason for the item needing to come back first is due to the return process from the manufacturer. Unfortunately they require for the item to get back before replacing it for us. Yes we understand we messed up and we are greatly sorry for that however, we are keeping track of it and as soon as it is back we will get the right ones shipped.
So.... now I am sitting here.. one correct rail and no rail for the passanger side. Honestly, it's not that big of a deal that a mistake occurred. We are all human. Mistakes happen, and I'm ok with that. However, you can't order another one (unless I buy another one and then get a refund on the incorrect one)? You are penalizing a customer for your mistake. It's amazing how fast a company is quick to take your money but once they have it, when an issue occurs, their follow-up process is piss poor at best. I shouldn't have to send multiple emails to get a generic response. You made the error, ship me the correct rail so I'm not sitting here waiting while the one you sent in error goes back and gets processed.
I have ordered from THM in the past and had no issues, but this is ridiculous. First poor transaction in 12+ years on s2ki. This will be my last time doing business with THM.
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Update
12/13 @ 1:20pm.
Received email from Michael@ THM. They are shipping out the correct rails today. Thank you THM for doing "the right thing". I appreciate it. I'm still not happy that I had to put as much time and effort into this as I did to get the shipment sent but at least it is resolved now and I will hopefully have my rails sometime next week.
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Update
12/16: Request tracking number since 3 days have gone by with no shipment info.
12/17 @ 10:18am: Receive email back stating that they will get a tracking number from BC and respond back to me.
12/17 @ 6:26pm: Receive PM from Dewey with a tracking number.
12/17 @ 7:17pm: PM Dewey back. The tracking number has a package going to Maryville, TN. I don't live in TN.
12/18 @ 5:03pm: Receive PM from Dewey. Nothing was ever shipped to me. BC does not have the seat rail in stock. There is an issue with the AP2 seat rails. Recommends that I contact BC directly to see what my options are.
12/19 @ 1:21pm: Receive update that the part will not be available for at least 4 to 6 weeks.
12/19 @ 5:20pm: I request a refund on the seat rail. I will pay for the one seat rail since I received that one with no issue.
12/20 @ 10:01am: Receive email from THM indicating that they have processed my cancellation.
12/24 @ 10:20am: Send email to THM asking where my refund is.
12/24 @ 10:38am: Receive PM from Dewey stating that it will be refunded today.
12/26 @ 9:06am: No refund shown on PayPal account. Dispute opened with PayPal.
Very annoying.
Former Sponsor
Joined: Feb 2012
Posts: 3,739
Likes: 29
From: Chicago
I'm very sorry to hear this guys.
Mocky- I'm currently still working with Aaron to get a resolution to this problem that meets your deadline.
Sam_Spider- You have a PM.
Once again sorry about this guys. It's a pretty crazy time of the year here but that doesn't give us an excuse to fall short. I'm going to have a meeting with the guys in the back to see if there is anything we can do collectively to iron some of these issues out.
Thanks,
Dewey @ THM
Mocky- I'm currently still working with Aaron to get a resolution to this problem that meets your deadline.
Sam_Spider- You have a PM.
Once again sorry about this guys. It's a pretty crazy time of the year here but that doesn't give us an excuse to fall short. I'm going to have a meeting with the guys in the back to see if there is anything we can do collectively to iron some of these issues out.
Thanks,
Dewey @ THM
Former Moderator
Joined: Sep 2002
Posts: 105,828
Likes: 152
Thanks Dewey. I look forward to hearing about a resolution to this. It is frustrating because the sales end seems to be on top of their game (hence, the timely responses to questions/pms), but once the sale is complete, any subsequent interaction with THM is piss poor at best. Unfortunately, since sales and service fall under the same company banner, the perception of your company as a whole deteriorates as buyers are forced to post their dissatisfaction with their experience.
Site Moderator
Joined: Jul 2005
Posts: 50,934
Likes: 3,413
From: Michigan
Once again sorry about this guys. It's a pretty crazy time of the year here but that doesn't give us an excuse to fall short. I'm going to have a meeting with the guys in the back to see if there is anything we can do collectively to iron some of these issues out.
Thanks,
Dewey @ THM
Thanks,
Dewey @ THM