S2quick4U: You should not take this personally. When you compared Sprint with TireRack, you asked for trouble. If I were you, i would not advertise I work for Sprint, specially customer service.

That's so funny!

Sprint does not make the equipment so they cannot take credit for a motorola (or other) phone. Like they (you know who) say "Your wireless phone is only as good as the network it's on"

I counted, and sorry but there's no Cusomer Serivce at the Sprint stores in my area. They do have a counter, though. You go there and there are phones you can use to dial customer service! If I need to call customer service I can do it from home, right? They can't even close an account for you in person!

[QUOTE]Originally posted by S2quick4U
[B]
yes we get our fair share of pissed off customers that have nothing better to do than bitch and moan about this and that, when chances are, it was their fault that the phone broke in the first place....

 

hold up. you keep mentioning what other mobile carrier provider has a designated customer service counter. well VERIZON has one. aren't they one of your major competitors? hmmm

 

[QUOTE]Originally posted by mas

we cover 98% of the country, digitally....

 

[QUOTE]Originally posted by PokS2k
[B]Hasn't anyone realized here that this thread is useless.

 

Funny thing about this thread... I would/will still potentially buy/consider something from Tire Rack, however, I can't say the same for Sprint now.

Imagine that.

 

I have a very good friend who works for Sprint PCS. All I can say is that if it were not for him, I would be long gone as a customer. He put me in charge of someone very high up in management that was able to solve my problems.

To say that Sprint needs improvement in "customer service" is like saying human beings need oxygen...

If I had a dollar for every minute I've been on hold with Sprint PCS I could retire. And 98% of the country covered? That can't be referring to digital service. Maybe with analog roaming... My A500 drops calls almost daily despite numerous "software upgrades"

Sprint has the gall to charge you to make a payment in person at a Sprint store. You have to pay via machine to avoid the charge.

To keep this semi-rant on topic - I have ordered tires/wheels twice from the Tire Rack. Both orders weren't exactly perfect - but they made sure I was happy.

 

i've worked for Verizon and Cingular in the past... and i can say that Sprint has better customer service, better reception, and better handsets....

 

BTW, the guy at Tire Rack that totally screwed me on my order (dallas), never even responded with an apology... what a shadey ass company...

 

I can't speak for Verizon or Cingular - never done business with them. I was with Cellular 1 for years - the service and reception was good.

I seriously doubt that 98% claim. I travel quite a bit for work and frequently have no service unless I analog roam - and then I get dinged big $$$

Don't get me started on PCS Vision... I have unlimited Vision minutes and it's close to useless...

As far as your order problem - take your issue up with Jim or Luke at the Tire Rack and I bet they will help you out...

 

[QUOTE]Originally posted by lig
[B]
If I had a dollar for every minute I've been on hold with Sprint PCS I could retire.