Well, there are no instructions anywhere on the Comcast website that explain how to cancel service. So, I clicked on the "interactive" help function, and here is my exchange:

Ask Comcast: Hello! I'm Ask Comcast, an interactive agent available 24/7 to answer questions about your Comcast High Speed Internet and Cable TV services.

You can ask me things like:

"What's my cable TV channel lineup?"
"What is HDTV?"
"I lost my password, what should I do?"
"How do I set up my e-mail?"
"How do I create another e-mail address?"

Type your question or topic in the space below and click SEND.

Guest: How do I cancel my service?

Ask Comcast: I'm not sure I understood that exactly, but maybe this answer will be helpful:

What to do if your cable goes out

Check to see if the electricity is on and your TV is plugged in and set to the correct channel (if you have a cable box or VCR). If you have a cable box, make sure there is a channel number lit up in the channel window. If you have a digital cable box and there is a "0" in the channel window, the box is not able to receive information.

Check all TVs in the house to determine if the problem exists on all sets or just on one. If there is no signal to any set, it is most likely a problem outside your home. You can also check with your neighbors to determine if your area is experiencing the problem or if it is primarily affecting your residence.

Please call your local customer service number for assistance and to report the outage. You may also contact Comcast Customer Service by calling 1-888-COMCAST.

Guest: What do i need to do to cancel?

Ask Comcast: Requirements

1 Minimum System Requirements For Comcast High-Speed Internet Service
2 Approved Cable Modems
3 Does my computer need to be in the same room as my TV?
4 Using the service without a cable television
5 Can my modem be hooked up to my television cable?
6 Minimum System Requirements For The Comcast Home Networking Service
7 Will I need to use my telephone modem?

Make a selection by typing a number or type more for more options.

Guest: cancel service

Ask Comcast: Here are the areas I can help you with:

1 E-mail
2 Account Management
3 Comcast.net Web Site
4 Comcast Digital Voice
5 Digital Cable TV
6 Internet Connection
7 Computer Setup

Make a selection by typing a number or type more for more options.

Guest: 2

Ask Comcast: Account Management

1 Your Password
2 Additional Accounts
3 Signing In
4 Online bill management and payment
5 High Speed Internet Service Policies
6 Modifying Your Profile
7 Sign Up For Comcast High-Speed Internet

Make a selection by typing a number or type more for more options.

Guest: cancel

Ask Comcast: I'm sorry, I'm not sure what you mean. Please type ? to see how I can help you or topics for a complete list of help topics.

Guest: you suck

Ask Comcast: OK, don't get frustrated. Type your question and I'll do my best to answer.

Here are the areas I can help you with:

1 E-mail
2 Account Management
3 Comcast.net Web Site
4 Comcast Digital Voice
5 Digital Cable TV
6 Internet Connection
7 Computer Setup

Make a selection by typing a number or type more for more options.


So, now when I call Comcast, I just get sucked into a million different menus. Ridiculous.

JUST CANCEL MY DAMN CABLE SERVICE!!!!!

 

If you get a voice prompt menu when you call, just say "agent" and it will get you to a live person. Give it a shot if they have a menu like that, always worked for me.

 

That is just hilarious, sorry for your grief BTW.

UPS's menu is like that as well - oddly enough you tell it to "go f*&k yourself" and you get tranferred pretty quickly...

 

press 0 to get someone on the line and cancel.

 

Yeah, I just sat on hold until a real person came on the line. I typed out that message to vent while I was on hold after pressing, "2, 2, 1, 3, . . ." Now I have to figure a way to drop off my cable box. Great.

 

Usually you dont say a damn thing. And it goes "ok, let me get someone for you"

 

You should record the call and post it on the internet like the AOL guy.

 

Just stop paying the bill. They'll cancel it soon enough