I view the world as a true global economy. The fact that most on this thread, bought a Japanese car and sent the profit off-shore enforces a double standard, in my opinion. The original topic was CSA support out of India and has now digressed into a 'bash-fest'.

At the end of the day, we can vote with our wallets. Some view the Honda as an 'acceptable' off-shore opportunity, from a pure corporate profit perspective. Yet their service suck - - - right here in the good old U.S.A.

If you don't want to speak with an Indian, Philippine, East Europe CSA. If you don't want to have your dollars in the hands of a foreign company. Then you will be hard pressed to live the lifestyle you currently enjoy. Honda would be out, most electronics, clothes, sports equipment, food, on and on and on would be eliminated from our choice.

Does this argument also extend to illegal immigrants because the cost of my lawn service, fast food and sit-down restaurant bill and a number of other things just went up significatnly.

 

Not it wasn't some dumb American dropout I spoke to but someone from India. In the background while he was trying to muster up "I not understand" as a response to my questions, I heard other Indians on the phone as well.

With regards to your other points, many Americans are dumb, lazy and overweight. Our public education system is generally a huge joke. However, there are many educated, hard working, success driven Americans as well. I would not say that the majority of Americans are dumb asses as you claim.

It doesn't really matter how educated India is, in the end, the fact that American companies offshore jobs and hire people that cannot speak English, is simply inexcusable.

 

Here is how you solve the out sourcing problem, start out sourcing "Senior Management" positions over there. Hell they can't do much worse.

* CEO's don't speak English ( well at least not meaningfull English, just a spew of buzzwords ).
* They are way over payed here. ( Imagine being able to save $20M, by offshoring the CEO )
* Since they offshored all the work force to India, it only makes sense they're in India as well.

In all seriousness Offshoring for "cost savings" is a farce. Majority of the money saved by offshoring goes directly into the pockets of Senior Management and Investors. Take a look at pretty much any study showing the % salary increase of Senior Management vs. the average worker. Take a look at operating margins of companies that have done significant offshoring.

But it's not all bad! Consider that companies are now starting to move their offshoring efforts out of India and to OTHER even poorer countries. As the standards of living in India increases, so do the salaries of those employees. At some point the cost of the Indian workers will not be worth the "customer" backlash. Dell has already seen this with their "corporate" support accounts. They were offshored for about a year, before they pulled it back in.

As far as the "quality" of offshore workers. They ARE willing to work harder because the opportunity is new to them and they have a incredible work ethic, it is the same case as with 1st generation immigrants. Ever wonder why immigrants do so well in this country? While many people born here have such a hard time keeping a job? This country wears you down, we're told it's not our fault. There is always someone else to blame. We need to snap out of that attitude as a society.

I've dealt with offshore workers a lot over the last few years. Some are very good. Some are complete dolts. Which is true for pretty much any sizable work force in the world.

 

My company orders Dells as our PCs (not my choice, corporate policy). Once, I ordered 3 PCs at separate times and made the mistake of paying for them on one check, noting the 3 account numbers. It took months for them to figure that one out.

I also called Netgear when my router went out. Guess what, their Indian staff was competent and talked good English.

 

Dell can seriously play games with you if you are not used to there ways. Never fall for the "sales" on their website directly unless your time is worth more than saving a few hundred bucks. Typically the best sale advertised on the main page is still pretty high in reality.

There tech support for Dell home sales isn't all that great either. I agree with that other s2ki members have said about dell business accounts. The people tend to be a lot easier to work with.

I'm an IT consultant and a lot of the money I make is simply off of people not wanting to deal with Dell and have me do their dirty work for them. Half the time I get them a better price even with my fees/cut.

Dell really isn't a computer company, they are a marketing company that happens to sell computers.

 

In Australia we have 8 National Holidays
Xmas day, Boxing day, New Year, Australia day, Good Friday, Easter Monday, Anzac day and Queens Birthday

On top of this each state has a couple of local Holidays - in my state these are Labour day and Cup Day.

According to my calculations the number of holidays isn't very different to the U.S.

 

Here is the main point. Speak The language. Make shore they can speak proper English or enough so that your "American" customers can understand................ And the fact is they don't speak English well enough to understand. It happened to me when I called American express and someone in India could not speak proper English.

 

This thread is hilarious! This thread should be included in the

 

I believe the proper word is "sure", not "shore". Perhaps you have the communication issue, not India??? Just a thought.

 

Owned

Looks like you gotta be on your Ps and Qs in here today.

I really must be bored, but it shore (HAHAHA) is fun!