Most of the time, the customer is asked "how can I help you?" In that case, answering them "I'm here to pick up my order" is the most appropriate reply. When I get a haircut, I don't go in and tell them "My name is John Smith. My number is 555-1234." The script is fairly simple.

Worker: How can I help you?
Customer: I'm here to pick up an order.
Worker: Sure. *goes to computer and is at the ready to listen intensely and type* May I get your name?
Customer: John Smith.
Worker: What's your number?
Customer: 555-1234.
Worker: I'll be right back with your order, sir.

Here's a scenario that could easily occur if customers went ahead and gave you all the info.

Worker: How can I help you?
Customer: I'm here to pick up my order under John Smith. Phone number 555-1234.
Worker: *walks to computer and looks at the screen, then keyboard, then customer* Wait...what?

See how things could go terribly wrong?

 

That script is exactly what I thought when I read the original complaint.

Even when talking to customer service reps on the telephone when I know they're about to ask for my account number, I don't offer it because too many times I've said my account number and they miss the damn thing.

I think in the end it is the responsibility of the service provider to suck it up and do as the customer wants. It's part of providing products or service.

 

SCAREBARE!!

 

I think if you call and say, "My name is Eric and my account number is 2345612678." You'll just sound like a complete dick. I often wait for the person to ask...that signals me that he/she is ready for the information.

 

That's true, but I guess I should have been more specific. Obviously it was a little embellished. I dont act *that* rude to the customers and just stare at them and usually I will ask them, but it still amazes me anyway

In our shop, there is no computer inventory or anything. We have the stamps that are ordered sitting on a shelf right behind the counter so we can grab them and work up the receipt.

*most* of the time, people come in "I'm here to pick up an order for John smith"
so I know what I'm looking for. Even those occasions where they don't say it right away, "I'm here for my order" and I turn to look, they will chime in afterwards with who it's for or what it says on the stamp.

It's those rare occasions that they just sit there. It's always the customers who come in, you say hi and they dont even acknowledge you. No hi back, no good morning/afternoon.

"Good morning!"
"I'm here for my stamp"
"Ok"
*silence*

 

This thread is officially locked because of GroovyNeilNeil's racist remarks. GroovyNeilNeil has graciously made it to my shit list. Congrats Neil.

Racism will not be tolerated.