Be very wary of E-Autosports. These people are "not so nice"!!!!

See my NY regional post.
https://www.s2ki.com/forums/index.php?showtopic=582200

 

wow man that sucks ass. glad to hear that your card company took care of you.

 

Hey guys, allen@e-autosports.com here,

Scott i'm sorry the situation turned out this way. I appreciate you waiting so long to hear back from me since i've been out of the shop with a back injury and going through physical therapy to get back into action. Anyways, as the situation stands, i've attempted my best to satisfy both parties with the current situation with the most fair means possible. Since there was a confusion when originally ordering between us, I thought it was unfair for us to lose money because of that confusion. I have offered to refund you the full amount for the exhaust, but I find it unfair for us to need to lose money paying for shipping when it was not my fault for the confusion. I must admit that I did misquote you on shipping for the original shipping, but I did notify you about the change as well as confirm your order for the Tanabe Hyper Medallion. I have checked both my invoice and our purchase orders to ensure that it was the Hyper Medallion that was ordered and that you confirmed the change. In any case, I have offered to gladly refund you for the exhaust, but you decided to begin yelling at me over the phone and hung up before I had any chance to try and smooth the situation out.

As you can ask from all of my customers, I am always very accommodating and am always trying my best to help customers out. I have been completely honest with you in dealing with the situation and have done nothing but do my best to make sure that you leave happy, but what you are asking for is a little over the top in my opinion. Most shops would charge you a 15% restocking fee for these types of transactions but like I said, I have offered to issue a full refund for the amount of the exhaust even though you've opened it. If you would like to contact me directly and try once again to figure out a compromise that will make both parties happy, please feel free to do so.

This has been a very stressful situation for both parties as Will and myself are really working in this industry not for the money but for the pure love of automotive sports. You can ask anybody in this industry.. none of us do this for the money. For you to have treated this situation this poorly really saddens me to see because I really tried my best to appease this situation and make sure you left happy. Anyways, if anybody has any questions or concerns, please feel free to contact me directly at the contact information listed below. Thanks.

Allen Chu
Sales/Marketing Manager
Tel (626)444-1108
Fax (626)444-4225
Email allen@e-autosports.com

 

I have had nothing but the very best service from Allen and William at E Auto.

 

Hi Robert!

 

I'm confused. Customer ordered a Touring and was shipped a Hyper? What am I missing here.

For the record, I'm an e-auto fan. I bought my seat from Will. He also took out my CDV.

 

Recap:
-Customer originally wanted a Medallion Touring
-Quoted customer for a Hyper Medallion, a less expensive model
-Misquoted customer for shipping
-This is where the confusion came in and customer verified purchase for Hyper Medallion
-Week later customer notified me that he wanted a Touring, not a Hyper
-Offered to issue refund for exhaust only without restocking fee
*Customer had already opened box
-Customer called, got angry, started yelling, Allen's feelings got hurt..



This whole situation was just a huge miscommunication between both parties, and when I tried to offer a reasonable compromise, customer got angry and hung up.

 

Allen, hope your back is felling better. keep up with the therapy it pays off. i had a lower back injury some years ago.

 

Dont wanna get too involved in this, but somethings just wrong about that statement. You agree its unfair that you have to lose money on shipping charges on something that wasnt your fault. Supposedly, it wasnt the buyers fault either, so then wouldnt you think it would be unfair if he had to lose money as well? I understand it wasnt your fault, but all the guy did was purchase an exhaust and receive something of lesser value.

 

"This is where the confusion came in and customer verified purchase for Hyper Medallion"

Why would you guys be confused since he originally ordered the Medallion Touring? Especially if he had to pay extra for the Medallion Touring to ship...which the customers states that he did. Paying the extra shipping should tell you that he ordered the Medallion....sounds like you guys made the mistake.