Man - Allen..., you are really "something!"

I only hung up on you becasue you stated the the "problem is out of my hands" and you stated that you were "in the middle" (presumably between me, the client, and Wil the manager/owner). But you failed to see the other side. Why do I have to consider what went wrong on your side. I ordered Touring - although you stated that in your invoice, it was clearly marked Hyper. I do not know why it was marked Hyper, but it is unfair for you to assume that I ordered Hyper because of what was printed in your invoice (there is a good chance you made the mistake).

In addition, I clearly remember you calling me to remedy the order. You stated that you "misquoted" me for Hyper and, when in fact, I ordered Touring. You also stated that because of the "misquote," you had to charge me extra for "shipping" (presumably because E-Autosports was not making enough profit margin). As you clearly remember, I responded to your request of wanting to charge extra as "I hope you are not losing money on me Allen" - which to you replied "no I am not."

In any case, I do not have the time to go back and forth with you Allen. My point of this post was to warn other members in this site and to vent my frustration. I am sure you have provided good service to most of your clients (when there isn't problem with order, as was in my case). The problem I have with the whole situation is that E-Autosports made no "good faith" attempt to resolve the mess. Why do I have to pay for the shipping (or why do I have to pay 50% of the shippin)? It is matter of principle of good business practice in this country to refund (full amount) when YOU made the mistake.

There is "freedom of association" - and people should deal with E-Autosports if they choose to. But be very wary of dealing with E-Autosports - especially when things go wrong. I am only posting my "particular" experience with E-Autosports and their amatuer response in trying to resolve the "problem" in fulfilling their order, by socking the shipping cost to me.

In addition, I did some research before ordering my exhaust. Hyper costs $600 (+shipping) and change. Touring cost $700 (+shipping) and change. See www.gripmotors.com. I would have never agreed to pay $775 for a Hyper.... My credit from Citibank should be in 24 hours and I will order TOURING exhaust from Gripmotors (which comes to $816 and change, including shipping). I will never go with the cheapest quote again, as I will only deal with "REPUTABLE" companies who will stand behind the customer when things on wrong.

Again, point of my post is "Be very wary of dealing with E-Autosports." In my book, E-Autosports = SCUM.

 

you guys got to remember that there was a mis-communication in the beggining when ordering. I've work in this industry and there is alot of customers(though of good intentions) that wants to get a product for cheap(i myself being one of them), however people do make mistakes. we were all not there when they were talking to each other and it is not right for us to assume. the customer could have easily looked at the packing slip and the outside of the box to see that he got the wrong item. however in miscommunication where does the fault lie? in this market, the customer is always right(eventhough it is sometimes their fault) and it is up for the business to do what is right for the benefit of both parties. it is not right however for the customer to call someone a scum if they are trying to make things right. I know that you are disappointed, but trust me there are alot worst companies out there that won't even take care of you regardless of who's mistake it was. some blame can also fall into the hands of the customer also for not making sure of what he ordered even through the follow up that allen did.

EAutosports has always been a standup company and Im sure that they will continue to do so!

 

Crappy situation for sure, but I think "skum" is going a bit far, no?

 

You are the one that broke down what little communication was left by hanging up the phone out of anger.

Don't lash out too hard at e-auto, that was a bad move on your part and counterproductive to resolving your situation.

If you are talking to a company representative trying to get something fixed and they tell you it's "out of their hands", simply ask to talk to the hands that it's in, don't hang up in a temper tantrum. Getting angry and yelling or hanging up will never get your situation resolved.

 

For your information..., there was no packing slip on the exterior of the Tanabe box (other than 2 copies of brochure). You had to open the box to see what was inside the box.

In any case, I don't want to step on anybody's feet (except for E-Autosports, who I believe stepped on my feet first). So for people who think that I was being "too far" by calling E-Autosports Scum, I will recant that statement.

Notwithstanding my recant, you will never know that shit I had to go through and I am free to express my feelings (and trust me, I could have used far more demeaning words than the word "scum").

 

LOL, this is about E-autosports, not Evasive.

 

you are the seller man you hold the power you can do whatever you want. you admit you messed up and gave them wrong information. step up to the plate and do the right thing for the customer. if your company is squarling over a few bucks on shipping man that shows a lot on your character and how much you care about a dissatisfied customer. if the mistake was strictly customer based by all means your decision is justified but when you admit you made a mistake man just step up and take care of it. BOOOOOOO for not stepping up!

 

E-Autosports method of fixing the mess "you pay the shipping, we will only reimburse for the exhaust." - come on, who are they trying to fool!

Again, the people who are thinking that I was being abrupt by yelling and hanging up on Allen, consider this fact..., I waited one week for Allen to straigthen out the mess. I called Allen thinking that he will refund my money for the exhaust (and yes, he apologize for the mix up and stated that he will refund my money). But when he stated that it was out of "his hands" and that he was in "the middle" and only communicating what "Wil" had decided to do (that I would pay for shipping)... I was like, "that is such an irresponsible answer!"

Fine, maybe I should not have hung up and tried BEGGING FOR FULL REFUND! But Nope, I was not going to do that.

 

ok regardless the end point is there was a miscommunication. The costumer is this case is right. I mean how is he wrong for wanting them to take back the wrong exhaust that they sent and send the right one. There is no con going on here by the costumer he clearly just wants the right exhaust.

It DOESN'T make sense if he was charged for one exhaust and got another that he should incur the shipping to and from his house. And just because there are worst companies out there does that make it right on how they are treating him? If all companies used that logic then you will be screwed no matter where you go. To me E-auto sport is already admitting fault by refunding the exhaust so why not shipping. I mean how far you want someone to go as far a verifying the shipment if it is not clearly stated what the exact item is in the box.

I wasn't on the phone but maybe the costumer could have dealt with it better but he has a right to get upset if they are trying to screw him over.

I have had a problem with Automotive Speed before and Asura helped me every step of the way. He answered every one of my emails and kept in contact with me about the situation everyday until my product came. So they are better companies out there and E-autosport should access the situation a lil better because if they did they would see that the constumer is not trying to get more money out of them. That is what it basically comes down to.

 

To clarify the "miscommunication" that occured - see my post below inquiring as to the pricing for the Tanabe Medalion Touring - which Allen had responded to.

https://www.s2ki.com/forums/index.php?showt...&#entry12686657

So clearly, the "order error" was in Allen's part. Not mine. I hope this clarifies the miscommunication part.