Their English skills is not the best so that could attribute to this miscommunication.

They are a top notch company for me to deal with.

Tan

 

yeah there was a banner for evasive at the top of the page and that must have been where my mind went my bad.

I would like to take this time to say Im sorry to Evasive.

 

yeah there was a banner for evasive at the top of the page and that must have been where my mind went my bad.

I would like to take this time to say Im sorry to Evasive.

 

Hey Scott, we have come up with the following solution to resolve this issue. We will be refunding you in full including shipping, as well as reimbursing you for shipping the exhaust back to us. Please take the following actions to ensure that everything is returned to us properly:

- Please take photographs of the box and exhaust as well as interior components in original packing
- If there are any blemishes on the exhaust, please take note of those with photos as well
- When ready please send us over any photos that you have available
- Please pack the box and ship back to us via UPS Ground
- Please make sure the exhaust is insured for full value rounded up
- As soon as the exhaust is received, you will be issued a full refund including reimbursement for return shipping
- If any original pouches are opened or there is any damage on the exhaust itself, the exhaust cannot be accepted
- Please make sure a receipt for the shipping is attached to the shipment


I hope this resolve the issue. Scott I have sent a copy of this to your PM too so if you have any questions, feel free to contact me. We have tried our best to ensure that this situation is handled as well as possible and to make all parties happy. Thank you to all the supporters for the feedback and positive reinforcement.



allen@e-autosports.com
(626)444-1108

 

Glad to see the situation was taking care of props to E-autosports for fixing the problem

 

Good Allen, I finally have your ears and you are being "responsible" vendor. I know that you were trying to “resolve” the matter, but you were trying to resolve the matter to the best interest of E-Auto and not consider, one bit, about your customer. And, as I know you would agree, I was a good customer and agreed fully to (i) unexpected price change, (ii) you shipping the exhaust prematurely (I wanted you to ship the exhaust to the mechanic's address, but you shipped to my house), (iii) you hurt your back during your birthday party and, therefore, I waited for you, (iv) not once did I disrespect you (except for when you wanted to charge me shipping for return of exhaust), and (v) not once did I demand that you ship me Medalion Touring exhaust, the exhaust I ordered!

In any case, I only opened the box to find out that the exhaust was not Touring. As per your request, I will take pictures of the exhaust and inside of the box.

However, I don’t have time to arrange a pick-up from UPS. Certainly, E-Auto ships many products through a carrier (DHL, UPS to name a few) and you probably have an account with them. Please call them and have them pick-up the box (as you may recall, this was what I suggested before I hung up the phone with you). I believe this is the least you (and E-Auto) can do to salvage some credentials for your company.

Since, I already have or will receive a full credit from Citibank, I guess you do not have to refund my account until you receive the exhaust and verify that everything is in order. Once you verify the returned item, give me a credit and I will call Citibank to drop my dispute for the charge.

If you do not agree to this, please call Citibank, as I have lost complete trust with you and E-Autosports and I do not want anymore drama from this unfortunate event.

For all people that are giving “props” to E-Autosports for fixing the problem (shouldn’t I have any say in how the “problem” should be fixed). I would think you will feel a little different, if this had happened to you. I am not getting ANYTHING OUT OF THIS DEAL, OTHER THAN SAVING MYSELF ADDITIONAL AGGRAVATION.

 

 

I have been in situations in the past where I've ordered products either through mail-order, or through the internet, and the product was defective or the wrong product was sent.

In every single case, I have never been reimbursed for shipping. So in my experience, this is one of the shortcomings of not buying locally and in person. While I agree that if it wasn't my mistake, I shouldn't be the one eating the cost, this seems unfortunately to be the price of doing business all too often.

While it may seem unfair to have to pay additional shipping costs that stems from a situation that is not the buyer's fault, I believe that in reality it is almost never resolved in the buyer's favor. Think about it this way - you purchase a big-screen TV from a big box electronics store, and you a) borrow your buddy's pick-up truck and with a couple of friends go to pick it up in person. You bring it home only to realize that it is defective. Now you have to go back to return or exchange it. Will the store pay you for your time and gas?

Or b) you have no feasible way to pick up the TV, so you arrange for shipping. It arrives, and you realize later that it is defective. So now you have to arrange for it to be shipped back to the store. Or maybe to the manufacturer. Will they reimburse you for the shipping charges? Doubtful.

One of the advantages that we have in this online community is that when the transaction is less than smooth, we have the ability to tarnish a vendor's reputation very quickly, thus giving us the upper hand in the situation.

So, some may say that the above-mentioned vendor shouldn't have dragged its feet in taking care of their customer, but in the end, they seemed to do the right thing. And that's more than I've received from some very popular vendors here on this forum. I've never made an issue of it, because it just wasn't worth my time.


Edit- (this is my response on another thread on the same topic)
Well, I am glad it is working out in the end, even if you had to endure aggravation. Sorry if my examples do not quite reflect the situation at hand. They were purely hypothetical in any case. I wasn't trying to side with one party or another as I have no skin in this business.

I will state that I have bought parts for the S2000 from vendors on this site who shall remain unnamed. And when the part they sent me was defective, they offered to exchange it, or refund my money. At no time did they offer to pick up the tab for me to send it back however. Perhaps I wasn't being aggresive enough, but since they were otherwise providing me with good customer service, I didn't bother to pursue it any further.

My comments were really meant to provoke some discussion of what are considered acceptable or unacceptable business practices, since all of us will surely be in this position at some point or other.

 

I was definitely trying my best to sort the situation out, but I do feel bad that I couldn't handle this sooner since i've been away from the shop. I'm a car enthusiast myself so I wasn't by any means trying to take advantage of the situation. I hope that people understand that by no means was I trying to take advantage of Scott and i'm glad that Will gave me the okay to refund him in full. Hopefully Scott will be satisfied with the refund and we can part ways with no hard feelings. Just remember, we're not just a shop.. we're people too.


allen@e-autosports.com
(626)444-1108

 

Allen – I never thought that you were trying to take advantage of me. I just think that E-Autosports made a bad business decision (which happened to involve me) with respect to reimbursement. And you, sir unfortunately, happened to be the person I was dealing with . Perhaps (and I think you were hinting it to me) you had no say in that business decision, and Wil had the ultimate say. And if this is the case, please have Wil read all preceding posts, so he can realize the mistake that he made.

I think that Allen is probably a great guy. I am sorry that we had this unfortunate experience. I give props for Allen, personally, in trying to remedy this situation. But I cannot give props for E-Autosports/Wil for making bad business decision.

Allen – I will take pics of the exhaust when I get home tonight from work and I will email it to you. Meanwhile, please ready your carrier for picking-up the exhaust at my house.

Thanks,
Scott