I've only ordered a shift knob from rick, but it arrived within a week! I can understand how things take time. I'm sure this isn't the only thing these guys have going for them and it can definitely get backed up when you do stuff like this after your real job. I've experienced great service so far and would definitely order again.

 

I hope that was sarcasm...

 

All I have to say is Jeff and Rick have done nothing but great things for the S2ki Community. Everybody has issues with things but anytime there has been a concern they have personally taken care of everything for me. I give them my full support and maybe all you people that are complaining should get the whole story before you go off bashing a long time sponsor and supporter.

Rick's
bashing when you don't have the whole story

 

In any of the posts from Rick's I don't see one apology at all. I can see where stuff takes time to get but whatever happened to customer service?

These guys are doing this to make money. Plain and simple.

They are not doing anybody favors here. If you can't handle a business don't do it. If I were to treat my customers like that I wouldn't stay in business.

I guess they getting away with because there are people still ordering from them. I for one do not like the way they handle "their business" and won't be ordering from them.

 

Apparently you've never talked to Jeff or Rick personally.

 

I've ordered once from them without problems. However, these stories of lack of responsiveness are becoming uncomfortably common.

 

I've had a couple orders from them and never had problems and most of these stories seem to be out Jeff and Rick's control but are getting the blame for it.

 

That's because when I bought my S2000 stickers from him before, I could not get a call back or an email returned. I asked him for a tracking number but with no avail.

I for one work hard for my money and being treated like that for any reason is not acceptable to me. If you are fine with that than I guess that's ok with you.

Also, if you look at the responses do you see any apology in there? Or any comment about how they are trying to fix the situation?

Didn't think so.

 

I work hard for my money too... but I don't see where any major problem lies with them personally. They have day jobs just like all of us and run their business for the board and us on the side.

Patience is a virtue and they always seem to take care of the problems that people seem to have for whatever reason.

Can't please everybody I guess.

 

I dont have any experience with them, but I have to agree with Mutlu that I have not read an apology regarding the posts that have been made on this thread from the vendor. In fact cursing to a customer is just wrong, such as using 'ing' and shit--that is not good customer service. Also, sounds like they need to find someone else to manufacture these parts if they are having problems with orders being backed up. Good customer service is not putting the blame on someone else because they cant make the product fast enough. Good customer service is apologizing for the delay and that you are doing eveything in your power to make it faster despite delays--in other words being responsible. You never say it isnt your fault and that you have no control over the situation. If you dont have control, then obviously you need to make a change.

And in Rick's defense, dont start a post saying there is a scam--rather next time do a post asking if people have had similar problems.

I hope everything gets worked out on both sides.