Originally Posted by Clark,Jul 24 2009, 09:33 AM

Hmm, perhaps we can ease up on the rhetoric just a bit.

I'm not trying to place myself in the position of merely being a HTG apologist, but if you average out the service and knowledge HTG has provided this community since the early years (when even some Honda dealerships barely knew what an S2K was) you may have a different perspective.

True, he's in this for business and not charity to us. He [hopefully] makes an appropriate amount of money that we should expect good service in return.

It is also true that any reasonable person buying these types of items in this type of marketplace knows we're not dealing with a big box retailer with deep pockets, huge inventories, and hyper-accurate forecast and prediction models on how much of what item they should stock each week. I imagine it's not plausible for him to know how many people are, 'on a whim', going to order clear side markers this week.

These are small businesses, many of which we've seen completely disappear due to missteps that sometimes have even been lesser than what we've been discussing ad-nausea. It hurts us all to lose a resource. It's not as though we have the strength in numbers of the Mustang or Corvette crowds.

I know that I am looking over the 9 years or so that HTG has been in this business, and if over that time his reliability rate has been in the high 90%, then to me that's pretty damn good. I've had worse blunders and less human care about them from retailers with whom I continue to shop.

The other intangible that I suspect many of the more recent owners are not familiar with is the service Jeff [typically and traditionally] has provided via. phone for more involved inquiries that are not mere packages on his web site. His knowledge of parts and known issues with our car goes beyond most all Honda service & parts departments. And when you call him [recent non-communication not withstanding] and say 'I need this by Thursday', he makes sure it is so and typically follows up on that.

I'm sorry for the long post here. I'm not trying to talk anyone into doing business with HTG if they're not comfortable with it. Speak with your dollars. And if you're an unhappy customer, dispute it with your CC/Paypal/Google Checkout. They are all quick to refund and THEN investigate.

I'm merely saying I think the point of this thread had been to find out what's going on with some recent specific non-fulfilled orders, and hopefully either help fix the problem, or IF the worst were true and HTG was becoming irreparably unreliable, then to warn people from future purchases. Not to turn this into a bitch session (which I am now hypocritically participating in I know).

BTW - Jeff e-mailed me last night with a similar 'I'm sorry, thought you got your order, I'll overnight it tomorrow'. I pointed him to this thread and suggest he take notice and perhaps join it and make a statement.

Clark out.

Originally Posted by Clark,Jul 24 2009, 06:33 AM

Hmm, perhaps we can ease up on the rhetoric just a bit.

I'm not trying to place myself in the position of merely being a HTG apologist, but if you average out the service and knowledge HTG has provided this community since the early years (when even some Honda dealerships barely knew what an S2K was) you may have a different perspective.

True, he's in this for business and not charity to us. He [hopefully] makes an appropriate amount of money that we should expect good service in return.

It is also true that any reasonable person buying these types of items in this type of marketplace knows we're not dealing with a big box retailer with deep pockets, huge inventories, and hyper-accurate forecast and prediction models on how much of what item they should stock each week. I imagine it's not plausible for him to know how many people are, 'on a whim', going to order clear side markers this week.

These are small businesses, many of which we've seen completely disappear due to missteps that sometimes have even been lesser than what we've been discussing ad-nausea. It hurts us all to lose a resource. It's not as though we have the strength in numbers of the Mustang or Corvette crowds.

I know that I am looking over the 9 years or so that HTG has been in this business, and if over that time his reliability rate has been in the high 90%, then to me that's pretty damn good. I've had worse blunders and less human care about them from retailers with whom I continue to shop.

The other intangible that I suspect many of the more recent owners are not familiar with is the service Jeff [typically and traditionally] has provided via. phone for more involved inquiries that are not mere packages on his web site. His knowledge of parts and known issues with our car goes beyond most all Honda service & parts departments. And when you call him [recent non-communication not withstanding] and say 'I need this by Thursday', he makes sure it is so and typically follows up on that.

I'm sorry for the long post here. I'm not trying to talk anyone into doing business with HTG if they're not comfortable with it. Speak with your dollars. And if you're an unhappy customer, dispute it with your CC/Paypal/Google Checkout. They are all quick to refund and THEN investigate.

I'm merely saying I think the point of this thread had been to find out what's going on with some recent specific non-fulfilled orders, and hopefully either help fix the problem, or IF the worst were true and HTG was becoming irreparably unreliable, then to warn people from future purchases. Not to turn this into a bitch session (which I am now hypocritically participating in I know).

BTW - Jeff e-mailed me last night with a similar 'I'm sorry, thought you got your order, I'll overnight it tomorrow'. I pointed him to this thread and suggest he take notice and perhaps join it and make a statement.

Clark out.