My Experiences with HardTopGuy
Registered User
Joined: Jun 2007
Posts: 121
Likes: 0
Just received an email from the Hardtopguy staff (Jeff) ... my parts were on backorder, they just received them, should have my shipment by Thurs/Friday. Hope is restored ... (at least for me and my order).
phew ....
Oake
phew ....
Oake
Joined: Feb 2009
Posts: 1,880
Likes: 7
From: 91101
Originally Posted by Oake,Jul 21 2009, 01:50 PM
Just received an email from the Hardtopguy staff (Jeff) ... my parts were on backorder, they just received them, should have my shipment by Thurs/Friday. Hope is restored ... (at least for me and my order).
phew ....
Oake
phew ....
Oake
Registered User
Joined: Apr 2009
Posts: 7
Likes: 0
Hey everybody, I ordered a hardtop install kit last Friday 7/17. Then I noticed this thread and became concerned about HTG. I am happy to report that I received my order yesterday 7/21. I sent a note to Jeff suggesting that he work on his responsiveness and customer feedback. It looked like my parts were shipped by Gary from Boyland.
Joined: Feb 2001
Posts: 1,045
Likes: 1
From: Chicago
Okay everyone, I just had a conversation with Gary at Boyland Honda which partially explains some things.
In May, Jeff changed his OEM Honda parts supplier from some other Honda dealership (don't know who he used) to Boyland. So when it's a pure OEM product item, he sends an e-mail to Gary and they fulfill the order.
There was a period of time when, because Boyland didn't really stock any S2000 parts, there were some delays between them getting the parts and turning them around, but they've begun to mitigate that by trending what OEM stuff tends to move regularly and starting to stock it.
I SUSPECT that there may have been a number of orders (like mine, a small $23 rubber boot kit) that just fell through the cracks while he switched suppliers. And this switch is for an unknown reason to me. Perhaps it was non-performance on the previous Honda part suppliers' part.
The other part of Jeff's business is supplying non-OEM stuff, combining OEM and aftermarket parts, and overseas shipping. All overseas shipping is handled differently as it's a pain in the A$$, and I'm guessing Jeff has it all shipped to himself and he then re-ships overseas (just a guess).
None of this explains the non-responsiveness or excuses Jeff's poor customer service as of late. However it does start to paint a picture at least as to WHY some orders have been shipped recently, some with a bit of delay a little while back, and some (particularly from May) seem to have fallen into a black hole.
I've asked Gary to have Jeff call me (if he can get him to) and I'll see if I can get him to get public and begin to repair his reputation. Again, I'm not apologizing for Jeff, but he's been a good enough resource over such a long time for this community, I'd hate to lose him due to a small blip in his business.
-Steve
In May, Jeff changed his OEM Honda parts supplier from some other Honda dealership (don't know who he used) to Boyland. So when it's a pure OEM product item, he sends an e-mail to Gary and they fulfill the order.
There was a period of time when, because Boyland didn't really stock any S2000 parts, there were some delays between them getting the parts and turning them around, but they've begun to mitigate that by trending what OEM stuff tends to move regularly and starting to stock it.
I SUSPECT that there may have been a number of orders (like mine, a small $23 rubber boot kit) that just fell through the cracks while he switched suppliers. And this switch is for an unknown reason to me. Perhaps it was non-performance on the previous Honda part suppliers' part.
The other part of Jeff's business is supplying non-OEM stuff, combining OEM and aftermarket parts, and overseas shipping. All overseas shipping is handled differently as it's a pain in the A$$, and I'm guessing Jeff has it all shipped to himself and he then re-ships overseas (just a guess).
None of this explains the non-responsiveness or excuses Jeff's poor customer service as of late. However it does start to paint a picture at least as to WHY some orders have been shipped recently, some with a bit of delay a little while back, and some (particularly from May) seem to have fallen into a black hole.
I've asked Gary to have Jeff call me (if he can get him to) and I'll see if I can get him to get public and begin to repair his reputation. Again, I'm not apologizing for Jeff, but he's been a good enough resource over such a long time for this community, I'd hate to lose him due to a small blip in his business.
-Steve
Community Organizer
Joined: Jul 2004
Posts: 11,936
Likes: 12
From: Charleston
Moving to stickies.
Clark... you need to make Gary @ Boyland aware of this thread.
FWIW I do not understand why Jeff can't find 5 minutes a day.. or a week.. or a month to update everyone and calm their worries. Its very uncharacteristic and unprofessional of him.
Clark... you need to make Gary @ Boyland aware of this thread.
FWIW I do not understand why Jeff can't find 5 minutes a day.. or a week.. or a month to update everyone and calm their worries. Its very uncharacteristic and unprofessional of him.
Joined: Nov 2006
Posts: 998
Likes: 0
From: Urbandale, Iowa
Originally Posted by Oake,Jul 21 2009, 03:50 PM
Just received an email from the Hardtopguy staff (Jeff) ... my parts were on backorder, they just received them, should have my shipment by Thurs/Friday. Hope is restored ... (at least for me and my order).
phew ....
Oake
phew ....
Oake
Joined: Nov 2006
Posts: 998
Likes: 0
From: Urbandale, Iowa
Originally Posted by Clark,Jul 22 2009, 08:02 AM
Okay everyone, I just had a conversation with Gary at Boyland Honda which partially explains some things.
In May, Jeff changed his OEM Honda parts supplier from some other Honda dealership (don't know who he used) to Boyland. So when it's a pure OEM product item, he sends an e-mail to Gary and they fulfill the order.
There was a period of time when, because Boyland didn't really stock any S2000 parts, there were some delays between them getting the parts and turning them around, but they've begun to mitigate that by trending what OEM stuff tends to move regularly and starting to stock it.
I SUSPECT that there may have been a number of orders (like mine, a small $23 rubber boot kit) that just fell through the cracks while he switched suppliers. And this switch is for an unknown reason to me. Perhaps it was non-performance on the previous Honda part suppliers' part.
The other part of Jeff's business is supplying non-OEM stuff, combining OEM and aftermarket parts, and overseas shipping. All overseas shipping is handled differently as it's a pain in the A$$, and I'm guessing Jeff has it all shipped to himself and he then re-ships overseas (just a guess).
None of this explains the non-responsiveness or excuses Jeff's poor customer service as of late. However it does start to paint a picture at least as to WHY some orders have been shipped recently, some with a bit of delay a little while back, and some (particularly from May) seem to have fallen into a black hole.
I've asked Gary to have Jeff call me (if he can get him to) and I'll see if I can get him to get public and begin to repair his reputation. Again, I'm not apologizing for Jeff, but he's been a good enough resource over such a long time for this community, I'd hate to lose him due to a small blip in his business.
-Steve
In May, Jeff changed his OEM Honda parts supplier from some other Honda dealership (don't know who he used) to Boyland. So when it's a pure OEM product item, he sends an e-mail to Gary and they fulfill the order.
There was a period of time when, because Boyland didn't really stock any S2000 parts, there were some delays between them getting the parts and turning them around, but they've begun to mitigate that by trending what OEM stuff tends to move regularly and starting to stock it.
I SUSPECT that there may have been a number of orders (like mine, a small $23 rubber boot kit) that just fell through the cracks while he switched suppliers. And this switch is for an unknown reason to me. Perhaps it was non-performance on the previous Honda part suppliers' part.
The other part of Jeff's business is supplying non-OEM stuff, combining OEM and aftermarket parts, and overseas shipping. All overseas shipping is handled differently as it's a pain in the A$$, and I'm guessing Jeff has it all shipped to himself and he then re-ships overseas (just a guess).
None of this explains the non-responsiveness or excuses Jeff's poor customer service as of late. However it does start to paint a picture at least as to WHY some orders have been shipped recently, some with a bit of delay a little while back, and some (particularly from May) seem to have fallen into a black hole.
I've asked Gary to have Jeff call me (if he can get him to) and I'll see if I can get him to get public and begin to repair his reputation. Again, I'm not apologizing for Jeff, but he's been a good enough resource over such a long time for this community, I'd hate to lose him due to a small blip in his business.
-Steve
Jeff Goetz
Boyland Acura
13930 Brookpark Rd
Cleveland, OH 44135
Joined: Feb 2009
Posts: 1,880
Likes: 7
From: 91101
Originally Posted by kchandra,Jul 22 2009, 08:14 AM
while I understand all this, please explain why his email signature says this...
Jeff Goetz
Boyland Acura
13930 Brookpark Rd
Cleveland, OH 44135
Jeff Goetz
Boyland Acura
13930 Brookpark Rd
Cleveland, OH 44135
it says gary g of boyland honda.
email wise it may just be a different part of customer service and hes just having a secretary respond emails.
he is after all running a dealership department