Rick Case
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Joined: Mar 2009
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From: Miami
thanks man
initially they wanted 100 to check it out. then they wanted me to ok 400 more to strip the head...so lets say its another 400 to put the head back on?...the cost of parts is minimal and there was no machining done to the head...so where is the other 1000 coming from? i cant wait to see this bullshit ass bill
initially they wanted 100 to check it out. then they wanted me to ok 400 more to strip the head...so lets say its another 400 to put the head back on?...the cost of parts is minimal and there was no machining done to the head...so where is the other 1000 coming from? i cant wait to see this bullshit ass bill
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Joined: Mar 2009
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From: Miami
all i can say is wow...
so i get the call this morning, the car is ready. first of all i want an itemized bill of what was done at this machine shop they sent the head too. nope no dice. bent valve and valve guides, cylinder head repair and installed. thats all the bill says. so all i have to prove that all the valves were changed, is this guys word. as far as how many valve guides were repaired, no idea. that was 530 bones. im going to do everything in my power to find out exactly what was done in writing.
1000 bucks for the labor at the dealer. initially it was 100 for the diagnosis, which took 3 hrs. Then I had to ok 400 more for the head tear down. So that leaves 500, which i assume is to bolt the head back on. the rest, parts and taxes
When he first called, I said is there any break in procedure for valves. No, he says. So as I'm following along with him as he reads the bill to tell me whats done, I see him come to the part that says and I quote " vehicle needs a breakin period at least for 500 miles" Whats that mean I said. He calls the tech. He calls the tech again. Tech finally comes. Oh just drive it normal he says. Whats that mean? I wanted to say dont hit vtec? But they already think I caused the bent valves, so I said what rpm? Now instead of drive it normal hes like oh 4 or 5 rpms.
If you've read this far I appreciate it. This is going somewhere I promise.
I went to the used car lot, to get an appraisal. I still havent returned the rental. Anyway I get an appraisal, return the rental, and go to put the top down. Start the car, CHECK ENGINE LIGHT! Holy crap, I shit bricks. Im just kidding potential buyers the leather is fine.
I havent even left the damn property and my worst nightmare, the light is back w00t. I go back around and bring it in, they take it back, bring it back around. Oh dont worry, we just forgot to put the IACV vac hose back on...what else did you forget to do guys? To be contd...unless I take their offer to buy it, which at this point, Id gamble might be a blessing
so i get the call this morning, the car is ready. first of all i want an itemized bill of what was done at this machine shop they sent the head too. nope no dice. bent valve and valve guides, cylinder head repair and installed. thats all the bill says. so all i have to prove that all the valves were changed, is this guys word. as far as how many valve guides were repaired, no idea. that was 530 bones. im going to do everything in my power to find out exactly what was done in writing.
1000 bucks for the labor at the dealer. initially it was 100 for the diagnosis, which took 3 hrs. Then I had to ok 400 more for the head tear down. So that leaves 500, which i assume is to bolt the head back on. the rest, parts and taxes
When he first called, I said is there any break in procedure for valves. No, he says. So as I'm following along with him as he reads the bill to tell me whats done, I see him come to the part that says and I quote " vehicle needs a breakin period at least for 500 miles" Whats that mean I said. He calls the tech. He calls the tech again. Tech finally comes. Oh just drive it normal he says. Whats that mean? I wanted to say dont hit vtec? But they already think I caused the bent valves, so I said what rpm? Now instead of drive it normal hes like oh 4 or 5 rpms.
If you've read this far I appreciate it. This is going somewhere I promise.
I went to the used car lot, to get an appraisal. I still havent returned the rental. Anyway I get an appraisal, return the rental, and go to put the top down. Start the car, CHECK ENGINE LIGHT! Holy crap, I shit bricks. Im just kidding potential buyers the leather is fine.
I havent even left the damn property and my worst nightmare, the light is back w00t. I go back around and bring it in, they take it back, bring it back around. Oh dont worry, we just forgot to put the IACV vac hose back on...what else did you forget to do guys? To be contd...unless I take their offer to buy it, which at this point, Id gamble might be a blessing
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Joined: Mar 2009
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From: Miami
so the shop foreman just returned my message...apparently the machine shop doesnt provide an itemized list to the dealer, but hes going to contact parts and see what he can do...when i said i want proof to show a potential buyer that it has all new valves, and not this vague ass bill that doesnt say shit, hes like why would you want to tell them that? because im not a damn crook and i dont lie and cheat like dealers...wow unreal man
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Joined: Jul 2008
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From: Miami, FL
sorry to hear about your experience. ive heard some mixed stories about rick case so im not surprised about your experience with them.
your best bet is to take it back and sternly but politely ask them to get the car repaired correctly. best of luck with everything.
your best bet is to take it back and sternly but politely ask them to get the car repaired correctly. best of luck with everything.
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Joined: Mar 2009
Posts: 8,561
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From: Miami
thanks but imo i think rick case needs to get off his ass and politely fire some people...how is this fair to me? maybe the bbb needs to take that sticker out of their window...yea i think so